Overview
What is Tix?
Tix in Long Beach offers a ticketing platform supporting box office, online, and call center ticketing and also subscription purchases along with email engagement, seating option, and CRM, configured to be of use for a wide variety of venues like…
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
Product Demos
Tix Demo 3
Tix Demo 5 Move
TiX Plays... PES 2018 Demo
Tix Demo Intro Not Real Version
Project Demo "Tix-Movies" - Web Programming
Tix Demo
Product Details
- About
- Tech Details
What is Tix?
Tix Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Tix has been an invaluable tool for event professionals, from large organizations to small businesses and even volunteers. The software's user-friendly interface and personalized customer service have made it a favorite among users. Its automation of manual processes such as ticket tracking and sales reports has helped save countless hours for organizations. Tix's seamless integration with credit card sales, on-line and off-line, allows customers to purchase tickets easily.
Furthermore, Tix offers many metrics and features that were previously unavailable, such as measuring trends in attendance and tailoring events to the expected crowd. It also helps build business by offering pre-sale codes, discount codes, surveys, and customization of floor plans and seating options. However, some users have noted cons like the inability to do seat swaps or re-open orders without credit card processing. Additionally, after-hours customer service is lacking and has created problems for show day users who require assistance during non-business hours. Nevertheless, Tix has proven to be a robust ticketing system that can grow with a business's needs while providing support and training along the way.
Easy to use: Users find Tix software easy to use and navigate, making it simple to set up and duplicate events for each individual location. The straightforward and clean user interface for administrators and ticket-buyers makes it easy for customers to navigate the ticketing process. Many reviewers have appreciated the ease with which they can build events using Tix's customizable options.
Great customer service: Customers have access to everything they need to create events in Tix, making it an excellent platform with excellent customer service available all the time. Some users mentioned that Tix's representatives are courteous, responsive, knowledgeable, prompt and helpful when answering any questions or concerns. Few reviewers also praised their caring attitude towards providing ideas on how to create better events than what they had in mind.
Flexible customization: Users appreciate Tix's flexibility in providing customizable options for their unique events and needs. They found the tools that come with Tix comprehensive enough not just for setting up but managing different types of event requirements quickly and easily as well. Reviewers were particularly fond of its discount management programs that make applying the same setting across multiple events a breeze while reports are complete helping manage marketing tasks seamlessly.
Slow Database Navigation: Some users have reported that the database can be slow to navigate, particularly when dealing with large amounts of records. This issue often arises during time-sensitive situations like helping a customer or handling a baseball game.
After-Hours Customer Support: A few customers have mentioned that the after-hours customer support is not prompt in responding, and users need to provide excessive information about their account and issues before receiving help. Users suggest implementing a streamlined process, such as user codes or numbers, could improve this experience.
Cumbersome Features: Some features are challenging to access and use while updates take too long to roll out, causing an impact on businesses. Additionally, some reports do not output correctly to Excel. Although the developer is working towards resolving these issues, they still cause inconvenience for some users.