TrustRadius Insights
Users have found that TM3 allows them to expand their reach and tap into a wider market through its online booking features, encouraging …
Overview
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Product Details
- About
- Tech Details
What is TM3?
TM3 Features
- Supported: Multi-Location
- Supported: Confirmation/Reminders
- Supported: Client Database
- Supported: Automated Scheduling
- Supported: Calendar Sync
- Supported: Group Scheduling
- Supported: Mobile Access
- Supported: Online Booking
- Supported: Room Booking
- Supported: Online Payments
- Supported: Recurring Appointments
- Supported: Website Integration
- Supported: Billing & Invoicing
- Supported: Claims Management
- Supported: Healthcare Compliance
- Supported: Outcome Assessment Tools
- Supported: Patient Management
- Supported: Patient Records Management
- Supported: SOAP notes
- Supported: Alerts/Notifications
- Supported: Appointment Management
- Supported: Client Management
- Supported: Credit Card Processing
- Supported: Customizable Branding
- Supported: Customizable Forms
- Supported: Customizable Templates
- Supported: Email Marketing
- Supported: Reminders
- Supported: EMR/EHR
- Supported: Insurance Eligibility Verification
- Supported: Inventory Management
- Supported: Medical Billing
- Supported: Multi-Physician
- Supported: Patient Intake
- Supported: Patient Portal
- Supported: Patient Scheduling
- Supported: Physician Scheduling
- Supported: Appointment Scheduling
- Supported: Charting
- Supported: Employee Management
- Supported: Forms Management
- Supported: Initial Assessments
- Supported: Reporting & Statistics
- Supported: Self Service Portal
- Supported: Task Scheduling
- Supported: Assessment Management
- Supported: Exercise Library
- Supported: For Physical Therapy
- Supported: Insurance Management
- Supported: Practice Management
- Supported: Progress Notes
- Supported: Reporting/Analytics
- Supported: Calendar Management
- Supported: Electronic Payments
- Supported: Progress Tracking
- Supported: For Medical Purposes
- Supported: One-to-One Messaging
- Supported: Online Forms
- Supported: Video Conferencing
TM3 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Linux |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that TM3 allows them to expand their reach and tap into a wider market through its online booking features, encouraging them to embrace digital and technological advancements. The user-friendly interface and layout of TM3 have been highly praised, making it effortless to operate both the web and desktop versions. Many users find the desktop version particularly beneficial for financial management and generating various reports.
While TM3 effectively meets users' needs, they heavily rely on bespoke reports to extract specific information from their accounts. However, some users have expressed concerns about the diminishing customer service aspect of TM3 since it shifted to online support rather than telephone assistance. Users have reported issues with out-of-hours support, especially during weekends and bank holidays. Additionally, there have been intermittent instances of server crashes and system unavailability during these peak times, leading to frustration and desires for improved support.
Despite these concerns, TM3 is regarded as a comprehensive solution for client records, online booking, and billing management. However, some users are considering switching to other software programs that they perceive to be more advanced. Nonetheless, transitioning from other software to TM3 has been well supported, although users highlight poor data migration as an initial challenge that requires significant replication.
Overall, TM3 has proven valuable in shaping businesses' direction and decision-making processes by providing robust analytics capabilities and centralized record-keeping. Users appreciate the logical system flow of TM3, aiding with compliance requirements. The ability to access each other's calendars and book appointments on behalf of colleagues is particularly valued. TM3 has also revolutionized how users monitor their business performance, enabling them to stay informed even when they are not physically present.
The availability of TM3 on both desktop computers and personal laptops makes it incredibly convenient for users seeking quick oversight of their clinics from anywhere. The software's level of detail and functionality helps users identify areas for growth, with many expressing fondness for the colorful graphs in the reports. Furthermore, TM3 is considered reliable, and any issues that arise are promptly resolved by the customer service team.
User-Friendly Interface: Many users have praised TM3 for its user-friendly interface and intuitive design. It has been described as easy to navigate between sections, making day-to-day tasks more efficient and straightforward. Multiple reviewers have mentioned that the software's visual design is way ahead of other programs, providing a modern and visually appealing experience.
Efficient Appointment Management: TM3 offers efficient appointment management features that have received positive feedback from users. The scheduling system is described as very easy and intuitive, allowing practitioners and clients to easily schedule appointments, including online bookings. Additionally, the waiting list system provides flexibility for clients to choose their own appointment times, enhancing their overall experience.
Excellent Customer Support: Users appreciate the excellent customer support provided by TM3. Reviewers have described the support team as responsive and always available when help is needed. Any issues that arise are solved in a timely manner, contributing to a positive user experience. The implementation team has also been commended for being hands-on during the transition process to TM3, ensuring a smooth adoption of the software.
Difficulties in Communication: Some users have experienced difficulties in communicating with the TM3 team, with delayed or no responses for up to three months. This lack of timely communication has caused frustration and hindered users' ability to resolve issues or receive support when needed.
Stability Issues: The software has been reported to have stability issues, with occasional crashes that make it difficult for users to access important features such as the diary or view classes. These disruptions can disrupt workflow and impact productivity.
Limited Customization Options: Users feel limited by the software's lack of customization options, particularly when it comes to creating their own custom reports without incurring additional costs. Some users believe that they should have the ability to tailor reports according to their specific needs without having to rely solely on bespoke reports from TM3.