Touch

The Touch Call Recording Service is a solution designed to meet the call recording needs of companies, organizations, and public entities. According to the vendor, this service caters to businesses of various sizes and is particularly beneficial for those in the financial services, contact center, training and performance, and telecoms operator industries. Touch claims to provide secure and flexible call recording capabilities that can unlock valuable insights, ensure compliance with regulations, and enhance processes.

Key Features

Call Recording as a Service: According to the vendor, Touch offers call recording services for fixed and mobile voice calls, as well as digital communications. The services are delivered to companies, organizations, and public entities, enabling them to record, store, and access voice calls and digital communications.

Secure Call Recording: Touch claims to provide secured, encrypted, and safely stored call recordings. The vendor states that the recordings can be stored for as long as needed, ensuring compliance with regulations such as MiFiD, Dodd-Frank, and GDPR.

No On-Site Equipment Required: Touch eliminates the need for on-site installations of equipment. According to the vendor, companies can securely store and access their data without the need for dedicated resources or complex infrastructure management. Touch claims that their managed services are cost-effective and do not require large capital investments.

Flexible Call Recording: According to the vendor, Touch's call recording services are flexible and can meet various requirements. They claim that these services can provide valuable insights from call recordings, helping businesses gain a deeper understanding of their clients. Touch states that call recordings can be used to enhance processes, train teams, and capture business intelligence.

Multi-Channel Call Recording: Touch provides a complete, managed solution for recording, storing, and accessing fixed and mobile voice calls, as well as digital communications. According to the vendor, this solution covers multiple communication channels, including mobile, PBX, Microsoft Teams, chat, and SMS. Touch claims that mirrored data storage ensures disaster recovery capabilities.

Call Recording for Finance, Contact Centers, and Operators: Touch offers solutions tailored to the specific needs of businesses in the finance, contact center, and telecoms operator industries. According to the vendor, their call recording services are secure, compliant, and ready for integration with various communication channels. The services are designed to meet regulatory requirements such as MiFiD II, Dodd-Frank, FCA, and GDPR.

Trusted Call Recording for Any Industry: According to the vendor, Touch's call recording service is trusted by businesses across various industries. They claim that the service is tailored to meet specific business challenges and provides seamless and flexible recording capabilities.

Reliable Service with Proactive Support: Touch is dedicated to providing reliable service and proactive customer support. According to the vendor, they have established long-standing relationships with leading enterprises and regulated organizations. Touch emphasizes that customer support is a priority for them.

Recording across Fixed, Mobile, and Digital Channels: Touch's call recording service is a complete, integrated solution for multi-channel and omni-channel recording. According to the vendor, this service covers fixed, mobile, and digital channels, ensuring comprehensive recording capabilities.

Designed for Complex Customer Needs: Touch understands the unique requirements for recording fixed, mobile, and digital channels. The vendor claims that they deliver tailored solutions to meet complex customer needs.