Touchpoint CX

TouchpointCX is a cloud-based experience management platform that consolidates feedback data from different channels, touchpoints and journeys into unified dashboards to provide businesses with an enterprise view of the customer's journey. The software helps large-scale organizations such as banking, insurance, utilities and telco sectors and market research firms automate their feedback collection process. Touchpoint CX also provides real-time alerts to ensure all customer data is captured and stored safely.

TouchpointCX stands out among other similar platforms for its personalized event-triggering surveys which are focused on moments that matter most in customers' interactions with the business. This approach enables the system to deliver targeted insights to specific areas of the company based on their needs through flexible reporting dashboards. Additionally, frontline personnel can be empowered with personalized KPIs aimed at motivating them towards improving customer satisfaction scores. Finally, TouchpointCX assists staff in taking immediate action by extracting meaning through text analytics while keeping personal information secure using PCI DSS compliance and ISO27001 certification standards.