TravelWorks

TravelWorks, developed by Pc Voyages 2000 Inc., is a travel agency and tour operator management solution. According to the vendor, TravelWorks offers a range of features and tools to streamline operations and enhance customer experiences. This software is utilized by travel agents, tour operators, travel agency managers, accountants in the travel industry, and IT managers in the travel industry.

Key Features

Back Office System: TravelWorks is a comprehensive solution for travel agency management, including booking, CRM, inventory, billing, accounting, and marketing. According to the vendor, it optimizes invoicing and accounting processes with automated invoice creation and standardized invoice templates. The system is integrated with GDS (Global Distribution Systems) and booking engines for automatic invoice generation. TravelWorks is a cloud-based system, allowing for easy access and remote work capabilities.

Tour Management: According to the vendor, TravelWorks is designed specifically for tour operators and travel management specialists, aiming to maximize tour inventory and management. It offers real-time inventory access for quick reservations and automated payment follow-up and tour configuration. The system also includes features for effective agency commission management for wholesalers.

Tour Online: TravelWorks features a B2B/B2C booking website engine for travel product portfolios. The vendor states that the interface is customizable and well-designed, allowing travel agencies to showcase their travel products professionally. Agencies can group travel products by theme and organize content accordingly. Additionally, multiple interface color options are available to match the agency's visual identity. The system also allows for the addition of product photo galleries, descriptions, promotional materials, videos, and maps.

CRM Tools: According to the vendor, TravelWorks provides tools for targeted email campaigns for personalized marketing. The software includes a CRM module (PC Contact) that enables the production of client lists based on specific qualifiers. Additionally, the mobile application (Trip N' Touch) provides itinerary details, maps, travel guides, and agency chat for enhanced customer experiences. The system also offers automated courtesy messages to improve customer service and enhance customer relations, ultimately aiming to increase brand loyalty.

Multiple Integration: TravelWorks seamlessly integrates with various booking engines, GDS, insurance companies, and suppliers, according to the vendor. It offers full integration (API) with insurance companies for seamless reservation and invoice generation. The mobile application module is integrated into the main system, further enhancing customer experiences. The software also provides a dashboard with key timelines per agent, catering to the needs of travel agency managers. Additionally, there is a tablet application version of the software for improved accessibility.