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Trulioo is a software that offers a wide range of solutions for businesses looking to verify customer identities, conduct sanctions …
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What is Trulioo?
Trulioo, headquartered in Vancouver, offers a global identity verification platform.
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What is Trulioo?
Trulioo, headquartered in Vancouver, offers a global identity verification platform.
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Product Details
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What is Trulioo?
Trulioo Video
Who is Trulioo?
Trulioo is the world’s leading identity verification provider.
Global coverage and an unparalleled reputation, Trulioo offers solutions across industries, validating identities against hundreds of data sources from nearly every country in the world.
For us, ...
Show More Trulioo Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Trulioo is a software that offers a wide range of solutions for businesses looking to verify customer identities, conduct sanctions screening, and prevent fraud. Users of Trulioo have been impressed with the software's ability to reduce the amount of time required for identity verification and provide seamless onboarding processes.
One significant problem Trulioo solves is the need to consolidate identity verification processes with one provider. With Trulioo, businesses can easily reconfigure their tools and reduce risks effectively. In addition, businesses can benefit from improved electronic identity match rates, which can be a complex task when dealing with multiple sources in different jurisdictions worldwide. Some customers have reported that Trulioo has solved the manual identity verification process while improving the rate of new customer onboarding, which significantly improves operational efficiency.
Another key use case for Trulioo is its ability to satisfy regulatory requirements for AML and KYC while more efficiently and securely onboarding new customers. For example, the software can be used by fintech firms to do instant verifications with a customizable rule engine and meet Know Your Customer needs. Additionally, Trulioo helps verify customers quickly and with a seamless UX, increasing conversion rates compared to document upload-based verification methods. Overall, Trulioo is an excellent tool for businesses looking to streamline their customer verification processes while reducing risk and ensuring regulatory compliance.
Reliability: Trulioo's reliability is highly appreciated by users. Several reviewers have noted minimal downtime and quick, professional resolution of occasional issues. Users found Trulioo's low-maintenance nature made day-to-day operations much easier for them.
Customer Service: Trulioo's customer service stands out to many reviewers as being fast, attentive, effective, and supportive of their business needs. The support team was always willing to assist with inquiries or queries from the sales staff who followed up on questions to the development support team that provided sound examples and assistance to any problems.
Ease of Use: Many users found Trulioo's platform easy to use due in no small part because its embedded waterfall option helped increase positive results for them. Additionally, they appreciated the simple API and identity verification services that were very helpful in regions like Canada and USA. Finally, they found it easy to create accounts for other colleagues in need which allowed them to verify information for global merchants on one platform making it a one-stop-shop meeting their use case when onboarding individuals from different countries.
High Pricing: Some users have expressed that Trulioo is more expensive than similar KYC/KYB products available in the market, which makes it difficult for them to justify the cost.
Poor Match Rates: Many reviewers have mentioned that Trulioo's attempt to provide services for many countries leads to poor match rates in several regions, indicating that they may be prioritizing quantity over quality.
Difficult API Response: Several users find Trulioo's API response to be messy and difficult to parse through, making it challenging for them to extract data in an easy-to-read format.
Users of Trulioo have made the following recommendations:
- Users recommend having a small development team for integrations and customization.
- It is suggested to try different data sources with Trulioo to find the ones with the highest approval rate.
- Users highly recommend doing tests and comparing results to make an informed decision before implementing Trulioo.
In addition, users believe that Trulioo provides a thorough evaluation of the solution to help users make the right decision. They also recommend Trulioo for businesses who need to verify the identity of clients they have not met face to face. Users appreciate the simple interface and fast and responsive support provided by Trulioo.