TrustMate

TrustMate, provided by TrustMate S.A., is a software solution designed to assist businesses in collecting and managing customer reviews and feedback. According to the vendor, TrustMate is suitable for businesses of all sizes, from small startups to large enterprises. It is particularly beneficial for e-commerce companies, retailers, service providers, the hospitality industry, and online marketplaces.

Key Features

TrustMate Reviews: According to the vendor, TrustMate allows businesses to collect opinions, ratings, and comments from customers. The review form can be customized with additional questions and photo uploads. Personalized email invitations can be sent to customers to encourage them to leave reviews.

Review Moderation: The vendor claims that TrustMate offers advanced filters to detect and block offensive or inappropriate content. Businesses can enable moderation to review and approve or reject reviews before they are published. TrustMate also facilitates communication between customers and businesses, helping to mediate customer disputes.

Feedback Widgets: TrustMate provides the capability to display review widgets on a company's website, showcasing customer reviews. The design and layout of these widgets can be customized to align with the website's branding. Average ratings and grade distribution are displayed to provide an overview of customer opinions.

Translation Services: According to the vendor, TrustMate offers translation services to reach a wider audience. Reviews can be translated into different languages, allowing international customers to view original reviews alongside translated versions. This feature aims to improve the accessibility and understanding of reviews.

Review Analytics: TrustMate provides detailed analytics and reports on customer reviews and ratings, according to the vendor. Businesses can monitor trends, track changes in customer sentiment over time, and gain insights into customer preferences and areas for improvement.

Review Import: TrustMate allows businesses to import reviews from external sources, such as Google or Facebook, into their TrustMate dashboard. This feature aims to consolidate reviews from different platforms into a single dashboard, displaying imported reviews alongside TrustMate-collected reviews.

Integration and Support: According to the vendor, TrustMate can be integrated with various e-commerce platforms and CMS systems. Technical support and assistance with installation and configuration are provided. Businesses can also access documentation and resources to maximize the benefits of TrustMate.