Tulip Retail

Tulip Retail is a store experience platform that aims to enhance the customer experience and drive digital transformation in the retail industry. According to the vendor, this solution provides an omnichannel Point of Sale (POS) and clienteling solution for retailers of all sizes, from small businesses to large enterprise retailers. Professionals in the retail industry, including retail managers, store associates, sales associates, operations managers, and customer service representatives, can utilize Tulip Retail to improve their operations. This platform caters to various sectors such as fashion and apparel retailers, luxury retailers, specialty retailers, department stores, and electronics retailers.

Key Features

Point of Sale: According to the vendor, Tulip Retail offers a cloud-based POS solution designed for modern omnichannel retail. It provides simplicity and scalability with enterprise functionality, ensuring a smooth checkout experience for customers and associates. The POS features include omnichannel checkout, pricing and promotion engine, and omnichannel returns.

mPOS (Mobile Point of Sale): The vendor states that Tulip's mPOS feature allows store associates to checkout customers using iPads or iPhones, enabling them to provide a seamless customer experience. It provides flexibility and mobility in the checkout process and supports features such as endless aisle and pay by link.

Pay by Link: According to the vendor, Tulip Retail's Pay by Link feature allows customers to conveniently pay from their mobile phone using a secure payment link. It simplifies the payment process, enhances customer convenience, and supports sending payment links for new product recommendations, invoices, and quotes.

Endless Aisle: Tulip's Endless Aisle feature gives store associates access to inventory online and at other locations, ensuring that product access is never a barrier to sale. According to the vendor, it provides a seamless shopping experience by expanding product options, enhancing customer satisfaction, and reducing lost sales.

Clienteling: The vendor claims that Tulip Retail's Clienteling feature systematizes and automates the clienteling process, enabling retailers to create authentic, seamless, and consistent customer experiences. It features 360-degree customer profiles, individualized follow-ups, integrated omnichannel communication, and centralized outreach.

Store Fulfillment: Tulip's Store Fulfillment feature gives customers the flexibility to shop how they want with curbside pickup, in-store pickup, and ship-from-store options. According to the vendor, it provides efficient shopping and pickup solutions, seamlessly integrating with other systems to fulfill orders from stores and enhancing the customer experience.

Runner: According to the vendor, the Runner feature connects store associates with backroom employees or runners who can quickly retrieve products, creating a smooth end-to-end shopping experience for customers. It improves store productivity and efficiency, enabling seamless communication and collaboration between associates and runners.

Performance Planning: Tulip Retail's Performance Planning feature helps retailers improve store operations and performance by providing insights and analytics to optimize store productivity. It enables efficient performance planning and resource allocation, supporting data-driven decision-making and goal setting.

Intelligent Staff Scheduling: According to the vendor, the Intelligent Staff Scheduling feature streamlines and automates the staff scheduling process, optimizing staff allocation based on demand and store performance. It reduces time spent on scheduling, improves efficiency, ensures adequate staffing levels, and enhances customer service.

Security & Integrations: Tulip Retail offers simple API-driven integrations with other systems, connecting seamlessly into the broader technical landscape. According to the vendor, it exchanges data effortlessly with other systems through flexible APIs and provides enterprise-grade security and data privacy measures.