Twixor EnCaps

Twixor EnCaps is a conversational AI platform that combines customer-centric conversational solutions with business process automation. According to the vendor, this platform aims to enhance customer experience by delivering personalized messaging experiences across multiple touchpoints. Twixor EnCaps is suitable for businesses of all sizes, including small enterprises and large corporations. Professionals and industries such as insurance, banking, healthcare, retail, and logistics can benefit from the capabilities of Twixor EnCaps.

Key Features

No-code Journey Builder: Twixor EnCaps provides a user-friendly journey builder that allows users to easily customize workflows without the need for coding. This feature empowers users to create personalized customer journeys and automate interactions based on specific scenarios.

Personalize Chat with Dynamic Rich Card: Users of Twixor EnCaps can utilize dynamic rich cards to display user-intent-based data in a consolidated and engaging manner. This feature aims to enhance customer engagement and effectively convert conversations into prospects.

Hand off From Virtual to Live Agents: Twixor EnCaps enables a seamless transition from virtual agents to department-specific live agents based on customer preference. This feature ensures smooth and efficient interactions between automated and human support.

Pre-built Customer Journey Templates: Twixor EnCaps offers pre-built and customizable journey templates within its journey builder. These templates include actionable buttons and document management, simplifying the process of creating customer journeys.

Journey Studio Authentication: Twixor EnCaps allows administrators of the chatbot builder to add team members, facilitating collaboration and knowledge sharing.

Built-in Testing Tools and Visualizer: Twixor EnCaps provides built-in testing tools and a visualizer, empowering users to build, test, and launch workflows for each campaign. The simulator feature enables A/B testing of design workflows, enhancing accuracy and optimizing customer experience.

Omnichannel Journey Builder: Twixor EnCaps supports omnichannel customer interactions, enabling engagement across various channels such as WhatsApp, SMS, Google Business Messaging, and more. The omnichannel journey builder ensures a seamless experience for customers, regardless of their chosen communication channel.

API Connectivity: Twixor EnCaps offers API connectivity, allowing automatic synchronization of customer information from multiple data sources such as CRM, ERP, and proprietary systems. This feature enables intent-based personalization and a deeper understanding of customers.

Payment Gateway: Twixor EnCaps supports integration with payment gateways, facilitating secure and convenient payment transactions within the conversational experience.

Enterprise Apps Integration: Twixor EnCaps seamlessly integrates with enterprise applications, enabling users to leverage existing systems and data for a comprehensive and streamlined customer experience.