Ubicentrex

Ubicentrex is a cloud-based software and telephony solution designed to streamline call center and telephone answering service operations. According to the vendor, it offers a comprehensive set of features to manage call handling, appointment scheduling, and customer communication. Ubicentrex is said to cater to companies of all sizes, from small businesses to large enterprises. It is utilized by a wide range of professionals and industries, including call centers, medical and legal professionals, service-based businesses, and sales and marketing teams.

Key Features

Call Scripts: According to the vendor, Ubicentrex offers customizable call scripts to guide telecallers through questions and information gathering steps, ensuring a consistent dialogue.

Internet Networks: Ubicentrex provides network installation, monitoring, and administration services, including on-site equipment setup and remote quality monitoring. The vendor claims it ensures a guaranteed and constant network connection, with proactive issue identification and resolution.

IP Telephony: Ubicentrex's IP telephony is said to provide high-quality, channel-unlimited calls without the need for on-site hardware. The vendor states it offers advanced features such as call recording, personalized greetings, and caller recognition. It also provides IP phones that can be easily connected to the network.

Appointment Management: Ubicentrex's calendar features aim to simplify appointment scheduling for professionals, including call centers, doctors, and lawyers. Users can manage appointments, view staff availability, customize time slots, and set up SMS or email reminders, according to the vendor.

Mobile Application: According to the vendor, Ubicentrex's mobile application allows users to access their calendar, supervise calls, and utilize essential tools on the go, ensuring seamless productivity even when away from the office.

Ubiclic - Online Appointments: Ubiclic is an online appointment booking solution that, according to the vendor, allows clients to schedule appointments anytime, any day. Professionals can customize their online calendar, define available time slots, limit simultaneous appointments, and send SMS or email reminders.

Web Development Service: Ubicentrex offers custom web development services to meet specific business needs, as claimed by the vendor. This service enables the creation of tailored online solutions that align with client requirements.

Premium SDA Numbers: According to the vendor, Ubicentrex provides premium SDA numbers, allowing external callers to directly reach internal extensions without intermediaries. Users can access foreign geographical numbers or mnemonic numbers.

Interactive Voice Response (IVR): Ubicentrex's IVR system, as claimed by the vendor, guides calls to the appropriate recipient, reducing wait times and optimizing call flow. It enhances call routing efficiency and can be easily added to phone lines.

Automatic Waiting List: Ubicentrex's automatic waiting list feature, according to the vendor, allows users to place calls on hold with a single click. The software detects available time slots and notifies the user, ensuring efficient call management.