Overview
What is unitworx?
unitworx is an all-in-one ITSM software that integrates three modules - IT Documentation, IT Monitoring and IT Ticketing in one system. The vendor’s value proposition is that users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined…
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What is unitworx?
unitworx is an all-in-one ITSM software that integrates three modules - IT Documentation, IT Monitoring and IT Ticketing in one system. The vendor’s value proposition is that users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is unitworx?
unitworx is an all-in-one ITSM software that integrates three modules - IT Documentation, IT Monitoring and IT Ticketing in one system. The vendor’s value proposition is that users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other features. The vendor aims to help users master their daily challenges within their IT organization.
According to the vendor, some key features and benefits include:
DocumentationManage your IT infrastructure and all your customer accounts easily and efficiently in one system. The unitworx discovery agent will help you with it and discovers the information of your IT assets within the network automatically.
Monitoring
Never lose sight of the potential threats your customer networks are exposed to. unitworx goes far beyond traditional monitoring and will help you with pre-defined workflows to prevent problems even before they emerge.
Ticketing
Improve your IT service quality with unitworx and become the everyday hero of your customers. The ITSM Tool not only supports you in managing your tickets, but also in finding the quickest route to a solution.
unitworx Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Additional Features
- Supported: unitworx Discovery Agent
- Supported: unitworx Service App
- Supported: Auto-Monitoring with predefined Workflows
- Supported: Ticket Reports
- Supported: History & Version Control
unitworx Screenshots
unitworx Video
unitworx Competitors
unitworx Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | German, English |
unitworx Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 50% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 0% |
