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UserTest.io has proven to be a valuable tool for gathering user insights and understanding what users think of their websites. Customers …
Overview
What is UserTest.io?
UserTest.io is described as an advanced remote usability testing solution designed to help professionals gain insights into the user experience and usability of their websites, apps, and prototypes. According to the vendor, it is optimized for all departments and companies of all sizes that benefit...
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Product Details
- About
- Tech Details
What is UserTest.io?
UserTest.io is described as an advanced remote usability testing solution designed to help professionals gain insights into the user experience and usability of their websites, apps, and prototypes. According to the vendor, it is optimized for all departments and companies of all sizes that benefit from qualitative user testing. UX/UI designers, product managers, user researchers, and marketers in various industries reportedly rely on UserTest.io to understand user perspectives and improve their products.
Key Features
Real User Video Feedback: Users can reportedly watch videos of real people using their product and provide feedback on the user experience and usability. This feature is said to help users gain insights into how real users interact with their product and identify areas for improvement.
Targeted Tester Audience: Users can reportedly select approved test users from UserPeek's large UserPeek Tester panel, allowing them to choose test users that represent the target audience. According to the vendor, this ensures that the feedback received is relevant and valuable.
Powerful Tagging and Annotations: Users can reportedly tag remarkable sequences in the test videos and annotate key findings, helping them organize and analyze the feedback effectively. This feature is said to enable users to easily identify important insights and take action based on them.
Speech-to-Text Transcription: According to the vendor, UserPeek automatically transcribes the spoken language of the testers in the videos, eliminating the need for manual transcription and saving time and effort. This feature reportedly allows users to easily search and analyze the transcribed feedback.
Insightful Presentations with Highlight Reels: Users can reportedly create highlight reels by selecting key clips from the user test videos, enabling them to create presentations to share the test results with stakeholders. According to the vendor, this feature provides a concise and visually appealing way to communicate the findings.
Easy Setup. Fast Results: UserPeek reportedly offers a quick and easy setup process for user tests. Users can create individual sets of tasks or use pre-designed templates. Testers can record videos of themselves using the product, and the videos are usually ready within hours.
Full Screen Capture & Recording: UserPeek reportedly captures full-screen recordings of testers using the product, allowing users to see the entire user experience and identify any issues or areas for improvement. This feature is said to provide a comprehensive view of how users interact with the product.
Audio Commentary: UserPeek reportedly records the audio commentary of testers as they navigate through the product, giving users insights into the testers' thoughts, reactions, and feedback. According to the vendor, this feature helps users understand the emotional and cognitive aspects of the user experience.
Natural Environments: Testers can reportedly use the product in their natural environments, providing a realistic context for testing and helping capture authentic user behavior. According to the vendor, this feature enables users to understand how the product is used in real-life situations.
Usability Issues: UserPeek reportedly helps users identify usability issues in their product, allowing them to spot areas where users may struggle or encounter difficulties. According to the vendor, this feature helps prioritize improvements to enhance the overall user experience.
UserTest.io Features
- Supported: Requirements-Based Testing
- Supported: Test Script Reviews
UserTest.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
UserTest.io has proven to be a valuable tool for gathering user insights and understanding what users think of their websites. Customers have found the service affordable and of high quality, making it an attractive choice for those looking to gather feedback on their website's marketing clarity, ease of understanding, and user trust. This product has been used across various industries, including online slots and dog food products, highlighting its versatility.
The ability to validate assumptions about UX and bring new ideas to the table has been a key benefit for users. By utilizing UserTest.io, users have been able to effectively set up tests and gain the support they need to get the most out of them. The concept of UserTest.io is well-regarded by users who recognize the need for such a product, although some believe that improvements could be made in its execution.
However, one aspect where users have expressed frustration is the waiting time for participants. Some users feel that it is essential to always be listening to users and that reducing the waiting time would enhance the overall experience. Despite this challenge, the value provided by UserTest.io in gathering valuable user insights and supporting decision-making processes remains evident.
Variety of Studies: Users appreciate the wide range of different studies available on UserTest.io, allowing them to participate in various opportunities with different payouts. Many reviewers have mentioned that this variety enhances their experience and provides them with a greater opportunity to earn income through testing.
Detailed Explanations: The detailed explanations provided for each study on UserTest.io have been praised by users. These explanations help users understand the requirements and expectations of each study, ensuring that they can provide valuable feedback. Several reviewers have specifically highlighted how these detailed explanations enhance their testing experience.
Affordability: UserTest.io is frequently commended for its affordability compared to its closest competitor. Many users feel that the service is cost-effective, making it accessible to a wider audience. This affordability factor has been mentioned by multiple reviewers as one of the key advantages of using UserTest.io for user testing purposes.
Inadequate Compensation for Testers: Several users have expressed their dissatisfaction with the requirement to use their own money for studies, which they perceive as a significant liability.
Strict and Nonsensical Testing Protocol: Some users have found the protocol for testing to be overly strict and at times nonsensical, leading to frustration and confusion during the testing process.
Slow Recruitment Process: Users have mentioned that the recruitment process is slower compared to competitors, particularly in the US. This delay can hinder their ability to conduct timely research and gather feedback from participants.