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Users of VBO Tickets have praised the significant improvements in transaction speed, making ticket purchases quick and efficient. Both …
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Product Details
- About
- Tech Details
What is VBO Tickets?
VBO Tickets Features
- Supported: Attendee Management
- Supported: Event Scheduling
- Supported: Registration Management
- Supported: Social Promotion
- Supported: Surveys & Feedback
- Supported: Ticketing
- Supported: Badge Management
- Supported: Activity Dashboard
- Supported: Conferences/Conventions
- Supported: Discount Management
- Supported: Reporting/Analytics
- Supported: Weddings/Parties
- Supported: Barcode/Ticket Scanning
- Supported: Concessions Management
- Supported: Customer Data Management
- Supported: Employee Management
- Supported: Kiosk Ticketing
- Supported: Mobile Ticketing
- Supported: Online Ticketing
- Supported: Onsite Ticketing
- Supported: Print-at-Home
- Supported: Promotions Management
- Supported: Season Tickets
- Supported: Seating Map
- Supported: Ticket Reservations
- Supported: Website Management
VBO Tickets Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Users of VBO Tickets have praised the significant improvements in transaction speed, making ticket purchases quick and efficient. Both customers and staff have commended the user-friendly interface, highlighting the ease of use as a key benefit. Transitioning from previous software to VBO Tickets has been seamless for the majority of the staff, allowing for a smooth adoption of the new system. Daily positive feedback further reinforces the satisfaction users have experienced with VBO Tickets.
One of the standout features of VBO Tickets is its custom reports functionality, which has greatly reduced the time needed to reconcile deposits. Users appreciate this time-saving capability, allowing them to focus on other aspects of their business. Furthermore, suggestions made by users to VBO Tickets are implemented quickly, demonstrating the responsiveness and dedication of the development team.
VBO Tickets' support team has consistently exceeded expectations, providing exceptional customer service during onboarding and ongoing support. The responsive and helpful sales and customer support team makes getting started with VBO Tickets a painless process. Users of all ages, ranging from five-year-olds to 90-year-olds, have successfully utilized VBO Tickets, attesting to its accessibility and usability. With its ability to transform ticketing from a manual system to an efficient online platform, VBO Tickets has significantly improved the way businesses operate and has proven to have a positive return on investment.
In addition to these benefits, VBO Tickets offers a range of features that cater to various needs. From managing tickets and subscriptions to class registrations, organizations can streamline their operations by utilizing a single platform. Basic sales transactions are easy to complete with minimal staff training, reducing complexities for businesses. The integration of the VBO app enables speedy guest check-in and provides access to ticketing information on-the-go.
While some users find that accessing website features may not be intuitive without instruction, they still express their willingness to work with VBO Tickets again due to the overall positive experiences they have had with the company. VBO Tickets' willingness to customize and address specific customer needs has been highly appreciated by users. The support provided by the company, even for those who are not tech-savvy, has been exceptional, with quick response times and effective resolution of any queries or concerns.
Overall, VBO Tickets stands as a highly functional, flexible, and cost-effective platform for organizations of all types and sizes to manage their ticket sales. While the system interface may initially appear overwhelming, users attest that VBO Tickets offers as much training as needed to ensure a smooth transition. Users have
Easy to Use: Many users have found VBO Tickets to be easy to use, with their staff able to learn the software in a short amount of time. The intuitive interface and user-friendly features have made it effortless for organizations to navigate and manage various aspects of ticket sales and event registration.
Comprehensive Solution: Users appreciate that VBO Tickets goes beyond just ticket sales, providing a comprehensive solution that manages membership programs, comp tickets, merchandise sales, and more. This all-in-one platform eliminates the need for multiple systems and streamlines operations for organizations.
Responsive Customer Support: Reviewers consistently praise the exceptional customer support provided by VBO Tickets. Whether through online chat or phone calls, users receive quick responses from knowledgeable representatives who are willing to go above and beyond in addressing their needs.
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Complex and difficult to navigate: Several users have expressed frustration with the complexity of the software, stating that it can be challenging to keep box office volunteers trained on all its functions. They also mentioned that certain features are located in different places, requiring them to jump around and locate them.
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Limited integration capabilities: Some users have pointed out that the software lacks integration as a donor platform, which means they have to maintain multiple platforms for all their tasks. This can be time-consuming and inefficient for organizations that rely heavily on donor management.
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Lack of user-friendliness in back-end accounting and reporting: According to several reviewers, the software is not as user-friendly as desired from a back-end accounting and reporting manipulation standpoint. Users have found it challenging to navigate the software and find specific settings in the admin site, which can hinder their ability to efficiently manage financial data and generate reports.