Velo

Velo is a returns and exchange management platform offered by Return Rabbit. According to the vendor, it is designed to streamline and automate the returns process for Shopify eCommerce brands, providing a seamless and efficient post-purchase experience for their customers. Velo caters to businesses of all sizes, from small and scaling eCommerce brands to enterprise-level companies. This platform is commonly used by eCommerce retailers, apparel and fashion brands, consumer goods companies, home furnishing retailers, and luxury goods brands.

Key Features

Fast, easy returns and exchanges: According to the vendor, Velo simplifies and streamlines the returns process by providing a user-friendly returns portal that allows customers to initiate returns and exchanges with just a few clicks. It also automates the returns process, which is said to save time and effort for both customers and businesses.

Relish your returns & exchanges experience: Velo aims to transform returns into a positive and hassle-free experience for customers. According to the vendor, it reduces the need for manual intervention and frees up customer service teams by automating the returns process. Velo also provides dedicated onboarding support and enterprise-grade analytics, which the vendor claims can help businesses succeed.

Better ROI with every return: According to the vendor, Velo helps businesses increase their return on investment by focusing on exchanges rather than returns. It offers exchange-first recommendations to customers and customizable return policies. Additionally, Velo provides a branded experience throughout the returns process, maintaining brand identity and promotions.

Automated customer support: Velo automates customer support for returns and exchanges, aiming to improve overall customer service. According to the vendor, this seamless and efficient returns experience can increase customer satisfaction and loyalty. Velo's automation features are said to help businesses provide faster response times and better support.

A 360-degree view of returns management: Velo offers a comprehensive dashboard with real-time revenue and performance data, according to the vendor. Businesses can track and analyze product performance, return trends, and customer behavior through the platform's analytics. The vendor claims that Velo's insights enable data-driven decisions and improvements in products and customer experience.

Integration with other tools: Velo seamlessly integrates with shipping carriers, logistics providers, and customer experience tools commonly used by Shopify brands, according to the vendor. This integration is said to ensure a streamlined end-to-end fulfillment process and a seamless support experience for businesses and their customers.