Veriva

Veriva Systems is a call recording and analytics solution that aims to improve operational efficiency, ensure regulatory compliance, and enhance customer interactions. According to the vendor, this solution caters to businesses of various sizes, including small and medium enterprises (SMEs) and large enterprises. It is utilized by a range of professions and industries, such as call centers, customer service departments, financial institutions, legal firms, marketing and research companies, and virtual call centers.

Key Features

Virtual Call Centers: According to the vendor, Veriva Systems allows businesses to deploy a call center with agents working remotely from anywhere. It offers a full call center analytics dashboard and aims to improve operational efficiency by automating processes. The vendor claims that this solution enables businesses to adopt a "work from anywhere" approach without significant infrastructure costs.

Lawyers and Businesses: The vendor states that Veriva Systems is suitable for lawyers and businesses looking to transition to a remote work environment without substantial infrastructure investments. It offers features to improve operational efficiency by automating processes and enhance regulatory compliance. Regular monitoring and transaction tracking are said to help protect reputational risk.

Financial Services: Veriva Systems aims to enhance regulatory compliance and protect reputational risk for financial services institutions. The vendor claims that it achieves this through regular monitoring and transaction tracking. Additionally, the solution offers features to improve operational efficiency by automating processes. According to the vendor, businesses can easily adopt a "work from anywhere" approach without significant infrastructure costs.

Marketers and Researchers: Veriva Systems aims to assist marketers and researchers in capturing critical details during surveys or interviews to prevent misinformation and misinterpretation. The vendor claims that the solution improves operational efficiency by automating processes and enhances data analysis capabilities. This, in turn, helps businesses better understand customer behavior and trends.

Call Recording Solutions: According to the vendor, Veriva Systems provides end-to-end encrypted data transfer from phone to call storage. It offers an easy-to-use interface for recording and managing calls. The solution allows users to dial directly from mobile phones, save work contacts to a separate address book, and communicate securely with colleagues. The vendor also states that Veriva Systems enables the organization of voice conferences with customers and ensures compliance with regulatory requirements while protecting sensitive information.

Customer Interaction Analytics: Veriva Systems offers automated customer interaction analytics with reports that aim to create measurable department-specific key performance indicators (KPIs). The vendor claims that the solution is customizable to user-specific requirements, providing detailed revenue and cost models. According to the vendor, Veriva Systems consolidates information from various operational aspects of the business, improving process efficiencies and enhancing understanding of customers through real-time data tabulation.

Call Recording Plans: Veriva Systems offers different plans with varying features and user/line commitments. The vendor states that users can benefit from real-time replay of calls via web access and a system audit trail for user access and replay. The solution allows for selective recording and schedule recording for individual channels. Alarm notifications and intelligent alarm monitoring with call threshold are also included. Sequential and synchronous playback of recorded calls is said to be possible.

VoIP Call Recording: According to the vendor, Veriva Systems provides VoIP multimedia recording for enterprises using IP-PBXs/VoIP soft and hard-phones. The solution offers intelligent recording options based on schedule, on-demand, or continuous recording. The vendor claims that Veriva Systems is compatible with major IP/PBXs utilized in call center environments. Additional quality monitoring and multimedia recording options are also available. The solution is scalable, supporting a range from 10 agents to a maximum of 240.

Cisco Call Recording: Veriva Systems offers a cost-effective alternative to Cisco MediaSense for call recording. According to the vendor, the solution provides anytime, anywhere access to centralized management via a web browser. It includes a multi-language transcription option for easy reference. Users can playback calls across offices or systems and manage and monitor alert notifications. The vendor claims that Veriva Systems also offers a reporting dashboard for call trends and system health conditions.

SME Call Recording: Veriva Systems provides a call recording system specifically designed for SMEs to monitor and record telephone calls. The vendor states that it is suitable for various SME operations, including banking branch operations, customer care, verification, and back-end business processing. The solution offers a stand-alone rack mount chassis hardware with customizable auto detection. Continuous and scheduled recording functions are available, with a detailed call recording display. Upgradeable storage options and reporting tools are also provided.