Overview
What is Vidaoo?
Vidaoo is a video chat solution offered by Sound of Data that aims to enhance personal customer service. According to the vendor, it provides a more personalized and interactive channel for customer service agents to communicate with customers, allowing them to observe non-verbal communication and respond...
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Product Details
- About
- Tech Details
What is Vidaoo?
Vidaoo is a video chat solution offered by Sound of Data that aims to enhance personal customer service. According to the vendor, it provides a more personalized and interactive channel for customer service agents to communicate with customers, allowing them to observe non-verbal communication and respond accordingly. Vidaoo is said to be suitable for companies of all sizes, from small businesses to large enterprises. It is commonly used by customer service representatives, sales representatives, technical support teams, contact center managers, and retailers across various industries.
Key Features
Video Chat: Vidaoo offers a video chat feature that enables customer service agents to have more personal and interactive conversations with customers. According to the vendor, this feature allows agents to observe non-verbal communication from customers, potentially enhancing the overall customer experience.
Screen Sharing: Vidaoo includes a screen sharing functionality that allows agents and customers to share screens during video chat sessions. The vendor claims that this feature can be particularly useful for guiding customers through technical or complicated issues by providing step-by-step instructions or document sharing.
Personal Interaction: Vidaoo's video chat feature enables a high level of personal interaction between agents and customers. According to the vendor, this face-to-face communication aims to create a more engaging and human connection, similar to an in-person interaction. The vendor suggests that this personal interaction can help build trust and rapport, potentially leading to higher customer satisfaction and loyalty.
Versatility: Vidaoo's video chat is described as a versatile tool that can be used in various scenarios and industries. The vendor highlights its usefulness in solving technical, complicated, or urgent issues, as agents and customers can collaborate in real-time. Additionally, the personal interaction and screen sharing capabilities make it suitable for customer onboarding, financial and technical support, and recreating an in-store experience.
Vidaoo Features
- Supported: Presentation Streaming
- Supported: Screen Sharing
- Supported: Video Conferencing
Vidaoo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
