Overview
What is View Point?
View Point, developed by Leading Point Software, is a comprehensive 360-degree omnichannel Customer Relationship Management (CRM) platform specifically designed for the telecommunications industry. According to the vendor, this software solution caters to telecoms of all sizes and offers essential tools...
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is View Point?
View Point, developed by Leading Point Software, is a comprehensive 360-degree omnichannel Customer Relationship Management (CRM) platform specifically designed for the telecommunications industry. According to the vendor, this software solution caters to telecoms of all sizes and offers essential tools and features for professionals working in customer service, sales, marketing, and IT within the telecommunications sector.
Key Features
Customer Onboarding: The vendor claims that View Point streamlines the process of onboarding new customers by capturing essential information and tracking progress, aiming to provide a seamless experience.
Customer Activation: According to the vendor, the platform facilitates the activation of new customer accounts through automated processes, allowing prompt usage of telecom services while monitoring activation status.
Customer Documents Management: The vendor states that View Point centralizes the storage and management of customer documents, aiming to provide easy retrieval, enhanced security, and reduced paperwork.
MC Service Level Survey: The vendor claims that View Point includes features for measuring customer satisfaction levels through surveys, analyzing feedback to identify improvement areas, and enhancing service quality based on insights.
E-Invoice: According to the vendor, View Point generates electronic invoices for customers, providing convenient access to billing information, reducing paper waste, and enabling prompt delivery.
Customized Notifications: The vendor states that View Point allows for the sending of personalized notifications to customers, aiming to keep them informed about updates and promotions, enhancing engagement and communication.
Customer 360 View: According to the vendor, View Point provides a comprehensive view of all customer interactions and transactions, consolidating data for personalized and targeted customer service.
Product Selling / Charge Wallet / Auto Topup / SIM Replacement / Change Owner / MNP Mgmt / Terminate Sub/account/customer / Change Number / Bar/Unbar / POS Integration / Loyalty Programs: The vendor claims that View Point supports various sales activities and customer management processes related to telecom products.
Ticketing Management: According to the vendor, View Point allows for the management of customer support tickets and service requests, customizable workflows, tracking of status, and provides a knowledge base for improved efficiency.
Dashboards & Reports Management: The vendor states that View Point provides customizable dashboards and generates reports for key metrics, aiming to facilitate data-driven decision-making and real-time monitoring.
View Point Features
- Supported: Activity Dashboard
- Supported: Alerts/Notifications
- Supported: Contact Database
- Supported: Contact Management
- Supported: Customizable Fields
- Supported: Data Import/Export
- Supported: Interaction Tracking
- Supported: Lead Management
- Supported: Mobile Access
- Supported: Segmentation
View Point Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows |
Comparisons
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Community Insights
- Recommendations
Users commonly recommend being cautious with reports and ensuring that the VP has the desired reports. They also suggest using this software to improve project profitability, visibility, risk management, and collaboration with the project team. Integration can be a challenge, so users recommend having firm training before using this product. Additionally, users advise trying out the 30-day evaluation period offered by DxO to see if the software is suitable. While this software is helpful and easy to use, some users have noted that customer support could be improved. It is best for correcting perspectives and is well-suited for architectural work. Users who are still implementing the software into their workflow do not currently have any specific recommendations. Finally, users advise understanding the flow of information and avoiding going out of order to prevent issues or complications.