VIPERPRO

VIPERPRO, developed by JESTOSOFT, is a web-based platform designed specifically for insurance adjusters. According to the vendor, this solution allows adjusters to remotely connect to their clients' smartphones and conduct video calls to assess damages and acquire necessary documentation in real-time. VIPERPRO is said to be suitable for small to large insurance companies and is commonly used by professionals in the insurance adjuster, automotive, property and casualty insurance, insurance claims management, and insurance technology industries.

Key Features

Video Claim: According to the vendor, adjusters can conduct video claims remotely using a web-based platform. They can connect to the client's smartphone to assess damages and acquire documentation in real-time. The platform provides real-time voice instructions to guide adjusters in capturing photos and recording videos. The interface is designed for easy navigation.

Efficiency: The vendor claims that VIPERPRO can significantly reduce the time needed to acquire photos and videos of damages and documents. It is said to optimize internal processes and resources in the adjuster's office, allowing for faster completion and delivery of claim reports.

Remote Inspection: Adjusters can perform remote inspections to verify the severity and location of damages. According to the vendor, VIPERPRO is suitable for evaluating damages of moderate severity with clear and straightforward dynamics. Adjusters can also monitor the progress of repair work and document intermediate stages. Remote follow-up inspections are possible.

Photo Resolution Selector: The platform offers multiple options for adjusting the resolution of captured photos. According to the vendor, higher photo resolution can be selected for detailed panoramic views or when the client is far from the damaged property. Compatibility with various smartphone camera sensors is also mentioned.

Reminder Management: Adjusters can schedule reminders for themselves and their clients after setting an appointment for video claims. The timing for reminders to be sent via SMS and/or email can be customized.

Google Calendar Integration: VIPERPRO can be integrated with Google Calendar, allowing for easy scheduling of video claims. Adjusters can add video claim details with a single click and customize automatic notifications.

Analytics: The platform provides an exportable data analysis tool for structured companies and those operating in a wide geographic area. According to the vendor, adjusters can extract information such as claim duration, number of photos and videos acquired, number of SMS and emails sent, and number of signed or to-be-signed documents. Data privacy is maintained by considering user roles.

Compatibility: According to the vendor, VIPERPRO has improved compatibility with the Opera browser for adjusters. It is also compatible with HUAWEI browser and Samsung browser for clients.