virtuTel

virtuTel, offered by inopla GmbH, is a cloud-based telephone system designed to provide businesses with a comprehensive communication solution. This versatile platform caters to start-ups, small and medium-sized businesses (SMBs), and enterprise-level organizations. According to the vendor, virtuTel is an ideal choice for call centers, customer service departments, sales teams, IT departments, professional services, retail and e-commerce, healthcare, hospitality and tourism, and information technology industries.

Key Features

Cloud-Telefonanlage: According to the vendor, virtuTel is a cloud-based telephone system that allows businesses to manage their communication infrastructure through the internet. It provides a flexible and scalable solution, eliminating the need for on-premises hardware. With features like call routing, call forwarding, voicemail, and auto-attendant, the vendor claims it enables seamless integration with existing CRM and business tools.

VoiceBot: The vendor states that virtuTel includes an AI-powered voice bot that automates customer interactions and enhances customer service. According to the vendor, the VoiceBot is capable of handling routine inquiries, providing information, and assisting with basic tasks. The vendor claims that it reduces the need for manual customer support, improving efficiency and reducing costs. Additionally, the vendor states that the VoiceBot can be customized to match the brand's voice and tone.

Microsoft Teams Integration: According to the vendor, virtuTel seamlessly integrates with Microsoft Teams, a collaboration platform. It enables businesses to make and receive calls directly within the Microsoft Teams interface, streamlining communication and collaboration by bringing voice and video calls, messaging, and file sharing together. The vendor claims that this integration enhances productivity by eliminating the need to switch between different applications.

Cloud ACD: According to the vendor, virtuTel offers an Automatic Call Distribution (ACD) system hosted in the cloud. This efficient system routes incoming calls to the most appropriate agent or department. The vendor claims that it provides advanced call queuing, call routing, and distribution strategies, along with real-time monitoring and reporting to optimize call handling and agent performance.

Flexible Pricing Options: The vendor states that virtuTel offers different pricing packages based on company size and needs. With monthly subscription plans and the ability to add or remove users as needed, businesses can choose the package that best suits their budget and requirements.

Integration with CRM systems: According to the vendor, virtuTel syncs call data and customer information, providing a comprehensive view of customer interactions. This integration helps improve customer service and sales effectiveness by enabling businesses to track and analyze customer interactions and provide personalized experiences.