VIZOR IT Asset Management

VIZOR IT Asset Management, developed by Vector Networks, is a solution designed to streamline and optimize IT asset management processes. According to the vendor, this software caters to organizations of all sizes, ranging from small businesses to large enterprises. It is used by IT professionals, IT service providers, IT departments in various industries, the education sector, and government organizations.

Key Features

ITIL Best Practice: According to the vendor, VIZOR IT Asset Management follows ITIL best practices for incident, problem, and change management processes. This is said to ensure prompt and efficient issue resolution, leading to improved customer service. It also claims to facilitate the closure of multiple incidents or problems after implementing a change.

Email Integration & Automatic Ticket Routing: The vendor states that VIZOR allows users to send and receive emails directly from the software, eliminating the need for external email clients. It is claimed that the powerful mailbox workflow engine can analyze incoming email issues and automatically assign them to the appropriate helpdesk analyst or work team based on categorization or keywords.

Self-Service Portal: According to the vendor, VIZOR's self-service portal empowers IT end users and customers to submit issues, check the status of existing issues, and access knowledgebase articles without assistance. It is also claimed that end users can request services, with processes in place to manage approval and deployment.

Automate Employee On-boarding/Off-boarding: The vendor states that VIZOR simplifies the provisioning and deprovisioning of IT services such as Active Directory accounts for new employees. They claim that custom provisioning and deprovisioning actions can automatically create tickets, change requests, or automations to support onboarding processes.

Dashboards & Reports: According to the vendor, VIZOR provides powerful dashboards and reports that offer helpdesk and other managers comprehensive information for performance monitoring. They claim that these dashboards and reports allow analysis of trends by time, analyst, topic, and other metrics, enabling managers to make informed decisions.

Active Directory Integration & Single Sign-on: The vendor states that VIZOR can synchronize user accounts from Active Directory and LDAP directories, ensuring up-to-date user data. They claim that the single sign-on feature enables automatic authentication and directs users to their personal VIZOR homepage without additional sign-on.

Web-based Configuration Tools: According to the vendor, all user interface elements, data fields, and workflows in VIZOR are customizable using simple web-based tools. They state that no developer skills are required to tailor VIZOR to the organization's specific requirements.

Team Working: The vendor claims that VIZOR ServiceDesk provides extended team functionality through the Work Team capability. They state that issues can be assigned to specific teams manually or through workflow rules, and teams or users are notified of assigned issues.

Multiple Escalation & SLA Support: According to the vendor, VIZOR manages the definition, documentation, and requirements of Service Level Agreements (SLAs) with customers, departments, contacts, and suppliers. They claim that sophisticated escalation rules ensure compliance with SLA goals such as response and closure time.

Knowledgebase & FAQ: The vendor states that VIZOR enables the creation of knowledgebase articles for quick and consistent responses to end user requests. They state that these articles can go through an approval process before publication in a public or internal knowledgebase.