Vocallcontact

Vocallcontact, developed by EOX Tecnologia, is a CRM and sales management solution designed to streamline customer relationship management and enhance sales processes. This software solution is aimed at small and medium-sized businesses across various industries, including sales professionals, customer service representatives, marketing teams, manufacturing and distribution companies, as well as service-based businesses.

Key Features

Customer Information and History: According to the vendor, Vocallcontact centralizes customer information and history, providing a comprehensive view of customer interactions. This feature enables personalized and informed customer interactions, as well as tracking customer preferences and behavior.

Telephony Integration: The system seamlessly integrates with telephony systems, allowing for click-to-call functionality within the CRM. It also logs and records call activities for future reference, providing better call management and tracking, according to the vendor.

Workflow Automation: According to the vendor, Vocallcontact automates and streamlines sales and service processes, defining and enforcing standardized workflows. This feature is said to improve efficiency and productivity while ensuring consistent and timely follow-up on tasks and actions.

Marketing Campaign Management: The platform manages and tracks marketing campaigns, enabling segmentation of customer data for targeted campaigns. According to the vendor, it also tracks campaign performance and ROI, automating campaign execution and follow-up.

Email Integration: Vocallcontact integrates with email systems, enabling seamless communication and tracking of email interactions within the CRM. The vendor claims that it also provides email templates and automation, offering a centralized view of email correspondence.

ERP Integration: The system integrates with ERP systems, facilitating data synchronization and sharing of sales, inventory, and financial data between systems. According to the vendor, this feature improves accuracy and efficiency of data management and streamlines business processes across departments.

Portfolio Management: According to the vendor, Vocallcontact effectively manages and optimizes customer portfolios, prioritizing and categorizing customers based on activity and potential. It facilitates efficient territory management and enables the efficient distribution of customer accounts.

Real-Time Monitoring: The platform provides real-time insights and analytics, tracking key performance indicators and metrics. According to the vendor, it monitors sales and service activities, empowering data-driven decision making.

Hybrid Phone System: Vocallcontact combines traditional telephony with VoIP technology, supporting both inbound and outbound calls. The vendor claims that it provides advanced call routing and queuing capabilities, seamlessly integrating with the CRM for efficient call management.

Cloud Storage: According to the vendor, the system securely stores data in the cloud, enabling access from anywhere, anytime. It facilitates data backup and recovery, as well as scalability and flexibility for growing businesses.