VoiceSage

VoiceSage is a customer engagement platform that provides businesses with a wide range of messaging solutions, including Interactive Voice Messaging (IVM), Interactive SMS, and Rich Media Messaging. According to the vendor, VoiceSage enables businesses to effectively communicate with their customers through automated voice calls, SMS messages, and multimedia messages. It caters to businesses of all sizes, from small startups to large enterprises, and is utilized by various professions and industries, such as contact centers, debt collection agencies, customer service departments, direct marketing teams, and retail and e-commerce companies.

Key Features

Interactive Voice Messaging (IVM): According to the vendor, VoiceSage's IVM service allows contact centers to automate interactions with self-serve options, potentially improving first-time resolutions and call avoidance. It enables businesses to automate simple actions like processing payments, sending notifications, and providing support functions, which may result in operational cost reductions.

Interactive SMS: VoiceSage offers Interactive SMS, which, according to the vendor, enables businesses to engage with customers through two-way text messaging. This feature allows businesses to send automated account alerts, dispatch and confirmation messages, and one-time password messages. It may help prevent issues like overdrawn accounts, fraudulent activity, fines, and service shut-offs with timely notifications.

Rich Media Messaging: With VoiceSage's Rich Media Messaging, businesses can send multimedia messages to customers, including images, videos, and other media. According to the vendor, this feature aims to enhance engagement by creating visually appealing messages. It also allows businesses to track message delivery and read rates, customize messages to align with brand guidelines, and integrate with existing payment processors for secure mobile payments.

Debt Collection Solutions: According to the vendor, VoiceSage offers debt collection solutions that help businesses improve payment rates and protect cash flow. This feature allows businesses to send payment reminders with rich messaging to capture customers' attention. It simplifies payment processes with mobile payments and customized payment plans, potentially improving cash flow rates by reducing late payments and arrears. Additionally, it provides an ID and Verification (ID&V) service for quick and automatic customer identification and verification.

Customer Service Solutions: VoiceSage's customer service solutions aim to enable businesses to handle inbound calls efficiently and enhance customer satisfaction. According to the vendor, this feature allows businesses to automate call routing without coding, send automated notifications and alerts to customers, collect payments through self-serve options, and conduct automated surveys to gather valuable customer feedback. It also provides appointment reminders and allows customers to confirm or reschedule.