Voicesense

Voicesense is a behavioral predictive speech analytics solution developed by Voicesense Ltd. According to the vendor, it utilizes machine learning techniques to provide personalized predictions of a person's behavior. Designed for companies of all sizes, from small businesses to large enterprises, Voicesense caters to a wide range of professions and industries, including risk management, collections, talent recruiting and retention, sales conversion, and mental health and wellness.

Key Features

Loan Default Predictor: According to the vendor, Voicesense offers a Loan Default Predictor feature that forecasts the default probability of short-term loan applicants. By analyzing the applicant's voice, Voicesense provides phone representatives with a real-time measurement of the probability of recovering the debt, enabling them to make more informed decisions about pursuing the unpaid balance or taking legal action.

Debt Collection Predictor: According to the vendor, Voicesense provides a Debt Collection Predictor feature that helps collection agencies prioritize interactions with customers likely to pay. By analyzing the emotions and behaviors of customers and contact center agents, the Debt Collection Predictor predicts future outcomes and aims to improve collection agency performance.

Candidate Success Predictor: According to the vendor, Voicesense's Candidate Success Predictor feature streamlines the talent recruiting process by objectively identifying top candidates. The feature analyzes the non-content features of speech, such as intonation, pace, and emphasis, to create a job match score and working profile report for each candidate.

Employee Churn Predictor: According to the vendor, the Employee Churn Predictor feature enables organizations to gain early insights into employee wellness and probability to churn. By analyzing the sound of an employee's voice, Voicesense assesses their general wellness and churn probability, allowing organizations to take preemptive action to retain key employees.

Sales Conversion Predictor: According to the vendor, Voicesense's Sales Conversion Predictor feature helps sales and customer service teams focus on callers with the highest probability to convert. By analyzing the sound of a caller's voice, the Sales Conversion Predictor identifies high-converting callers and leads at the top of sales calls, enabling teams to allocate their resources effectively.

Behavioral Risk Assessment: According to the vendor, Voicesense offers a Behavioral Risk Assessment feature that assesses an individual's risk-taking tendency, personal integrity, coping, and more. This information can be utilized in risk management scenarios to make informed decisions and mitigate potential risks.

Emotional Behavior Analysis: According to the vendor, Voicesense's Emotional Behavior Analysis feature focuses on analyzing the emotional behavior and interaction patterns of individuals. By understanding the emotional cues in their voice, organizations can improve customer service, mental health support, and overall communication effectiveness.

Predictive Talent Sourcing: According to the vendor, Voicesense's Predictive Talent Sourcing feature leverages predictive behavioral voice analytics to identify candidates with the highest probability to succeed in specific roles. This helps talent sourcers streamline the recruitment process and find the best fit for their organization.

Wellness Monitoring: According to the vendor, Voicesense's Wellness Monitoring feature continuously assesses an individual's wellness by analyzing their voice patterns. This can be particularly useful in healthcare settings to detect early signs of stress, anxiety, or other mental health conditions.

Call Center Performance Optimization: According to the vendor, Voicesense provides a Call Center Performance Optimization feature that analyzes the emotions and behaviors of both customers and contact center agents to improve overall performance. By identifying areas of improvement and providing actionable insights, organizations can enhance customer satisfaction and agent productivity.