Overview
What is VoIP Recording software?
The VoIP Recording software by Applied Business Technologies is a solution designed to provide quality assurance in various industries and professions. According to the vendor, this software is specifically tailored for call centers, customer service, sales and telemarketing, financial services, and...
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What is VoIP Recording software?
The VoIP Recording software by Applied Business Technologies is a solution designed to provide quality assurance in various industries and professions. According to the vendor, this software is specifically tailored for call centers, customer service, sales and telemarketing, financial services, and healthcare. It is suitable for businesses of any size, from small organizations to complex multi-site call centers. With its advanced features and intuitive interface, the vendor claims that this software enables organizations to capture interactions, enhance call quality, and improve workforce management.
Key Features
VoIP Recording software: According to the vendor, this software can capture interactions from virtually any telephony device or phone system, supporting and enhancing a large majority of the telephone systems on the market today. The vendor states that it can be deployed without any proprietary hardware investment and provides quality and compliance recording in one intuitive interface.
Traditional Telephone System Recording: The vendor claims that this feature uses state-of-the-art, non-proprietary hardware and can access the existing server environment. It supports station-side digital, Analog, Turrets, and T1/E1 trunk recording. The vendor states that it can be deployed as a Full-Time Recording solution or Quality Recording system.
Call Center Quality Software: According to the vendor, this feature allows contact center supervisors to perform fully-integrated audits on agents, auditing and scoring them based on defined criteria. The vendor claims that it can improve customer satisfaction and agent morale and can be integrated with Speech Analytics for a robust solution.
Agent Screen Recording and Monitoring: The vendor states that this feature allows the software to record the agent desktop screen, offering limitless video recording at random or full time. Supervisors can monitor agents' screens to provide coaching and have a comprehensive view of all agents' desktop screens for quicker decision-making.
Reports and Agent Coaching: According to the vendor, the software provides over 40 reports to trend agent performance, helping supervisors improve customer service in the contact center. It enhances training and performance review and complements other Applied Business Technology tools for a powerful training tool.
VoIP Recording software Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
