Overview
What is Voxtron Cloud Contact Center?
Voxtron's Cloud Contact Center aims to ensure a better communication system within an organization by applying many inbound routing algorithms for all contact types, including voice, email, chat, IM, social and SMS. Route customer interaction to the right person at the right…
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What is Voxtron Cloud Contact Center?
Voxtron's Cloud Contact Center aims to ensure a better communication system within an organization by applying many inbound routing algorithms for all contact types, including voice, email, chat, IM, social and SMS. Route customer interaction to the right person at the right…
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Product Details
- About
- Competitors
- Tech Details
What is Voxtron Cloud Contact Center?
Voxtron's Cloud Contact Center aims to ensure a better communication system within an organization by applying many inbound routing algorithms for all contact types, including voice, email, chat, IM, social and SMS. Route customer interaction to the right person at the right time.
Features
- Robust System: Prompt and quick responses irrespective of the time and place
- Better Communication: Structured around existing infrastructure to ensure better communication
- Better Performance: Skill-based routing mechanism which allows calls to be redirected to a skilled agent
Voxtron Cloud Contact Center Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Voxtron Cloud Contact Center Competitors
Voxtron Cloud Contact Center Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Countries | United Arab Emirates, Qatar, Kuwait, United Kingdom, United States, Africa, India, Australia |
| Supported Languages | English(Australia, Unites Kingdom, and United States) |
Voxtron Cloud Contact Center Customer Size Distribution
| Consumers | 3% |
|---|---|
| Small Businesses (1-50 employees) | 7% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 50% |
