Waitbusters Dining

Waitbusters Dining is a restaurant technology solution designed to enhance the dining experience, streamline operations, and potentially increase revenue for restaurants of various sizes. According to the vendor, this all-in-one solution offers a range of features that cater to the needs of restaurant owners, food and beverage managers, hospitality industry professionals, catering companies, and event planners.

Key Features

Call Concierge™: According to the vendor, the Call Concierge™ feature aims to eliminate missed phone calls and improve customer satisfaction by automating text messages during live call flow. This allows staff to focus on delivering exceptional service.

Wait Line Management: The Wait Line Management feature replaces traditional buzzers and pagers with a digital system. According to the vendor, it can predict wait times and notify guests via SMS communications. Additionally, it offers features such as Jump The Line to generate incremental revenue, GPS tracking to inform guests of their proximity to the restaurant, and two-way texting to avoid surprises and collect deposits for repeat no-show offenders. The SMS Marketing Manager is also available to bring back guests.

Reservations Management: The Reservations Management feature allows restaurants to accept reservations 24/7 and minimize no-shows with the Reservations Deposit feature. According to the vendor, it can generate incremental revenue with the Select A Table feature, reduce administrative workload and human error through efficient table and server management, and provide valuable insights through granular data analytics.

Online Ordering: According to the vendor, the Online Ordering feature enables restaurants to create custom branded menus to entice customers. It also offers commission-free delivery without the need to hire drivers and integrates with third-party delivery platforms like GrubHub and DoorDash. The vendor claims that this feature can increase average check size through pre-order and post-order AI smart upsells, as well as track real ROI on advertising campaigns.

Marketing & Loyalty: The Marketing & Loyalty feature includes the SMS Marketing Manager, which, according to the vendor, can help convert third-party platform users to a restaurant's own online ordering site. It allows targeted specials and deals based on customer order history, aiming to increase customer retention and attract new customers.