WaterSmart

WaterSmart is a software solution developed by VertexOne that aims to transform the customer experience for utilities, energy retailers, suppliers, and energy transition companies. According to the vendor, this platform offers a range of customer engagement solutions, modernizes billing and customer information systems, and incorporates automation and data analytics. WaterSmart is designed to cater to businesses of all sizes in the utilities and energy sectors, including water utility companies, municipalities, and environmental organizations.

Key Features

VXcis Customer Information System For Utilities: According to the vendor, this feature provides utilities with business exception rules, automated cycle processing, standardized guided processes, and module-based functionality to streamline customer information management.

VXengage Utility Customer Engagement: The vendor claims that this feature allows utilities to reduce costs, save time and resources, engage customers effectively, and lower debt through a fully hosted, managed, scalable, and secure web and mobile self-service platform.

VXretail EDI CIS/Billing System for Deregulated Energy: According to the vendor, this feature offers an integrated, user-friendly billing and customer information system (CIS) platform designed for the deregulated energy industry.

VXenterprise SAP Utility Customer Information System: The vendor states that this fully hosted and fully managed customer information system is powered by SAP and built upon SAP's S4 IS-U system and the SAP HANA in-memory database, providing scalability and flexibility for utilities and service providers.

VXsmart Usage Analytics & Dynamic Customer Engagement: According to the vendor, this feature enhances customer consumption analytics, behavior-based engagement, and personalized insights, aiming to reduce the cost to serve customers, improve operational efficiency, and increase customer satisfaction.

VXpay Utility Payment Portal & Processing: The vendor claims that this feature provides utilities and their customers with a simplified redirect to existing payment providers, single sign-on for increased electronic payment adoption, and an embedded payment interface for secure and efficient payment processing.

VXmeter AMI Data Management: According to the vendor, this feature efficiently manages advanced metering infrastructure (AMI) data for utilities, aiming to improve billing accuracy, enable advanced analytics, and ensure accurate billing and revenue reliability.

VXexchange Electronic Data Interchange (EDI) for the Deregulated Energy Market: The vendor states that this feature offers a leading electronic data interchange (EDI) solution for secure information exchange with utilities and energy suppliers in the deregulated energy industry.

VXfieldwork Utility Field Service Software: According to the vendor, this feature connects dispatchers and technicians to centralize labor management, optimize work schedules, provide critical updates to customers and care staff, improve efficiency, and reduce drive times.

Water Usage Analytics: According to the vendor, this feature enables utilities to gain detailed analytics and insights into water usage patterns and trends, aiming to identify areas of high water usage and potential leaks, and generate reports and visualizations to better understand water consumption patterns.