Overview
What is WaveAccess CRM Gamification Tool?
The WaveAccess CRM Gamification Tool is a solution designed to increase user adoption of Microsoft CRM by turning it into a game. According to the vendor, this tool is suitable for small to large-sized companies and can be used by sales teams, customer service teams, marketing teams, business development...
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What is WaveAccess CRM Gamification Tool?
WaveAccess CRM Gamification Tool is a sales gamification software solution offered by WaveAccess.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is WaveAccess CRM Gamification Tool?
The WaveAccess CRM Gamification Tool is a solution designed to increase user adoption of Microsoft CRM by turning it into a game. According to the vendor, this tool is suitable for small to large-sized companies and can be used by sales teams, customer service teams, marketing teams, business development teams, and the financial services industry.
Key Features
Rewards: Users earn points for each "create" or "update" operation in CRM, and these points are immediately displayed in a special balloon in the browser window, according to the vendor.
Leaderboards: Leaderboards show the rankings of users, teams, or the entire organization based on the points earned. Users can see their position relative to others, fostering competition and motivation, as claimed by the vendor.
Ranks: Users can achieve different ranks based on their points, providing a sense of achievement and recognition for their performance, according to the vendor.
Priority goals: Users can set priority goals to focus on specific CRM activities. These goals can be customized to align with business objectives and encourage specific behaviors, as stated by the vendor.
Playerbase: The tool allows for the creation of multiple playerbases, enabling separate competitions. Playerbases can be organized by teams, departments, or any other desired grouping, according to the vendor.
Results tracking: Out-of-the-box charts and dashboards display the points earned for different CRM operations. Results can be tracked at the user, team, or organization level to monitor progress and performance, as claimed by the vendor.
Branding: The tool can be branded with the company's logo and colors to create a personalized experience. According to the vendor, this branding enhances user engagement and reinforces the company's identity.
TV-broadcasting: The tool supports TV broadcasting of leaderboards and achievements, promoting visibility and encouraging healthy competition, according to the vendor.
Quiz Game: Users can engage in a quiz game to learn valuable facts about their customers. The game displays pictures of customers and asks questions about them, rewarding points for correct answers, as stated by the vendor.
