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Web Shop Manager has become a go-to e-commerce tool for many users due to its powerful features and user-friendly interface. Customers …
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What is Kooomo?
The Kooomo platform consists of an e-commerce solution for managing online trade transactions and a content management system (CMS) that is designed to assist with coordinated institutional content.
What is Customer Focus?
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
Product Details
- About
- Tech Details
What is Web Shop Manager?
Web Shop Manager Features
- Supported: AI/Machine Learning
- Supported: Cataloging/Categorization
- Supported: Faceted Search/Filtering
- Supported: Search/Filter
- Supported: CRM
- Supported: Inventory Management
- Supported: Kitting
- Supported: Mobile Access
- Supported: Multi-Store
- Supported: Promotions Management
- Supported: Returns Management
- Supported: Reviews Management
- Supported: SEO Management
Web Shop Manager Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Web Shop Manager has become a go-to e-commerce tool for many users due to its powerful features and user-friendly interface. Customers highly appreciate the year-make-model lookup and search feature, which allows them to quickly find the right products for their specific vehicles. This not only saves time but also enhances the overall shopping experience. The platform's high level of customization and mobile-friendliness also enables users to create professional-looking web presences that instill confidence in their customers.
Another key use case of Web Shop Manager is the ability to streamline order management processes. Users highlight the convenience of having all their orders centralized in one place, making pick, pack, and ship procedures more efficient. With this tool, businesses can easily track and manage their orders, resulting in a smoother operation. Additionally, users have reported significant increases in sales after migrating from poorly designed websites to Web Shop Manager's platform, showcasing its effectiveness in resolving website-related issues.
For new businesses looking for an effective and budget-friendly solution, Web Shop Manager has been praised for its willingness to work within users' budgets and provide support. The platform's fast launch and go-live capabilities make it a great choice for getting a company up and running swiftly. However, it is worth noting that some users have expressed frustration with significant price increases and service quality declines after the first year of usage, particularly impacting new businesses that are not yet profitable.
While some users have felt restricted by Web Shop Manager's control over their server and website, requiring payment or risking shut down, others appreciate the helpfulness and patience of the Web Shop Manager team in improving their websites. This dedication to customer satisfaction has been observed by companies like Spork Marketing, who have witnessed numerous successful implementations of the platform over the years.
In terms of features, Web Shop Manager excels in supporting fitment-based lookups, multi-tier wholesale pricing, excellent customer support, and a dealer locate feature. Users also appreciate the complete control over website data offered by the CSV data import system, once they overcome the initial learning curve. Although some users have found the documentation for various features to be inconsistent, Web Shop Manager is actively working on improving it.
Overall, Web Shop Manager emerges as a highly recommended e-commerce tool with positive recommendations from both users and service providers. Its ability to enhance the shopping experience, streamline order management, and provide customizable solutions make it an excellent choice for businesses of all sizes.
Helpful E-commerce Solution: Many users have found Web Shop Manager to be a helpful software in understanding E-commerce, providing clear explanations and guidance.
Dedicated Customer Service: Several users expressed satisfaction with the Enterprise plan and the dedicated customer service manager provided by Web Shop Manager. This personal support has been valuable in constantly improving their sites and marketing efforts.
Seamless Integration and Compatibility: Multiple reviewers contrasted their previous experiences with other companies, highlighting the seamless integration and compatibility of Web Shop Manager's services. This comprehensive solution has eliminated confusion and frustration for these users.
Inaccurate Search Feature: Some users have found the search feature in Web Shop Manager to be inaccurate, requiring precise input to yield desired results.
Delays in Support Resolution: Several users have experienced delays and difficulties in getting their support issues resolved, with some issues remaining unresolved for months.
Steep Learning Curve for CSV File Loading: The process of loading CSV files has a steep learning curve, and the documentation provided by Web Shop Manager is inconsistent.