Web Survent

Survox is positioned as a versatile multi-mode survey platform that is designed to cater to the data collection needs of customer insights and market research professionals, call center managers, and opinion pollsters. According to the vendor, Survox is suitable for businesses of various sizes, ranging from small enterprises to large corporations. It is intended for use across a wide range of industries and professions, including market researchers, customer insights professionals, call center managers, opinion pollsters, and market research agencies.

Key Features

Multi-mode Survey Platform: According to the vendor, Survox offers a seamless multi-channel solution that allows users to collect data through various channels such as web, phone, and IVR. It is claimed to enable teams to potentially improve efficiency and reduce operational costs.

Powerful Enterprise Class Insights Platform: Survox is said to provide a powerful enterprise-class insights platform for managing data collection across online, phone, and IVR. The vendor claims that users can create surveys with sophisticated logic, skip patterns, multimedia files, and multiple input modes. The platform is also said to support multiple languages and offers customizable branding options.

Sample and Quota Management: Survox reportedly offers flexible sample and quota management capabilities, allowing users to easily manage sample availability and control quota completion. The vendor claims that real-time monitoring, sample updates, and geographic optimization can potentially enhance sample management.

Automated Dialer Integration: According to the vendor, Survox allows users to integrate automated dialers, potentially optimizing call center productivity with multiple dialing modes and efficient audio to text conversion and analysis.

IVR Assisted Workflows: Survox is said to enable IVR-assisted workflows, potentially optimizing call center performance and maximizing respondent engagement through IVR screening, call routing, and automation of surveys by phone.

Transition Services: The vendor claims that Survox provides transition services to help companies migrate their survey operations to the Survox platform seamlessly. These services reportedly include training, configuration, and augmentation of staffing during the transition period.

Advanced Programming & Reporting: According to the vendor, Survox's advanced programming and reporting services can potentially assist companies in setting up and managing highly complex surveys without adding resources. Experts are said to be available to assist with survey design, programming, data collection optimization, and reporting.

Enterprise System Integration: Survox reportedly offers enterprise integration services to automate data transfer between CRM, POS, or other enterprise systems and surveys. The vendor claims that real-time access to data can potentially reduce inefficiency in data management.

IVR Services: According to the vendor, Survox's IVR services allow companies to collect customer data without technical hurdles. These services are said to include verbatim feedback collection, measuring performance, post-transaction feedback, and integration with other studies.

Web Programming & Reporting: The vendor claims that Survox's web programming and reporting services can potentially assist companies in setting up and managing highly complex surveys without adding resources. Experts are said to be available to assist with survey design, programming, data collection optimization, and reporting.