TrustRadius Insights
WeBee has become an invaluable tool for hotels, offering a fast and professional implementation process with a supportive team. With its …
Overview
What is WeBee?
WeBee Suite is a digital guest-facing platform designed to enhance the guest experience, streamline hotel operations, and potentially increase revenue for hotels. According to the vendor, this solution is suitable for hotels of all sizes, from boutique hotels to large chains. It is intended for use...
Recent Reviews
Leaving a review helps other professionals like you evaluate Customer Experience Management Software
Be the first one in your network to review WeBee, and make your voice heard!
Get StartedPricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Details
- About
- Tech Details
What is WeBee?
WeBee Suite is a digital guest-facing platform designed to enhance the guest experience, streamline hotel operations, and potentially increase revenue for hotels. According to the vendor, this solution is suitable for hotels of all sizes, from boutique hotels to large chains. It is intended for use by hoteliers, hospitality industry professionals, hotel management teams, guest experience professionals, and revenue managers.
Key Features
Mobile App for iOS & Android: WeBee Suite provides a fully customizable mobile app for hotels, offering contact-free service options for guests. According to the vendor, it allows guests to access hotel amenities and services, potentially enhancing guest engagement and satisfaction.
Seamless Communication: With WeBee Suite, guests can communicate with hotel staff through messaging. The platform supports bi-directional language translations in 110 languages, potentially breaking down language barriers and personalizing the guest experience.
Promotion of Hotel Services: WeBee Suite showcases all hotel services and amenities, potentially increasing visibility and engagement with hotel offerings. According to the vendor, it aims to promote services to guests, potentially generating better revenue and enhancing guest experience and satisfaction.
Full Guest Journey Management: Covering all stages of the guest journey, from pre-arrival to post-stay, WeBee Suite enables future bookings and pre-stay experiences. It facilitates mobile check-in and keyless entry options, offers personalized offers, room service requests, and fast check-out, according to the vendor.
Post-Stay Engagement: WeBee Suite sends mid-stay and post-stay surveys to guests, potentially tracking their feedback and satisfaction levels. According to the vendor, this provides opportunities to address guest concerns and improve services, ultimately aiming to boost the hotel's online reputation and review scores.
Efficient Operations: WeBee Suite aims to streamline hotel operations and service request flow, potentially automating tasks and reducing labor costs. According to the vendor, it aims to improve staff productivity and service speed, while providing detailed reporting and analytics for better decision-making.
Smart Reporting: WeBee Suite offers detailed reports on staff productivity and performance, potentially providing labor output metrics and guest amenity request features. According to the vendor, it enables data-driven decisions for operational improvements and aims to help optimize and reduce fulfillment time for guest requests.
WeBee Features
- Supported: Feedback Management
- Supported: Reporting/Analytics
- Supported: Survey/Poll Management
- Supported: Chat/Messaging
- Supported: Content Management
- Supported: Multi-Channel Communication
- Supported: Reporting & Statistics
- Supported: Workflow Management
- Supported: Churn Management
- Supported: Communication Management
- Supported: Live Chat
WeBee Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
WeBee has become an invaluable tool for hotels, offering a fast and professional implementation process with a supportive team. With its native app, hotels can directly engage with guests and enhance guest satisfaction. The initial setup process and ongoing support provided by WeBee have been highly praised, making it a helpful solution for hotels looking to elevate their establishments and attract more return guests. Users have found the software beneficial in addressing hotel operation questions, guest recognition, and problem resolution, ultimately leading to increased revenue and higher guest satisfaction. Furthermore, WeBee has played a crucial role in helping hotels comply with Covid safety guidelines. The application's user-friendly interface allows for 24/7 contact with guests, showcasing promotions and discounted offers. Users have also appreciated the ability to analyze user statistics within the app, providing valuable insights. While there is room for improvement in certain areas and users suggest more focus on commercial aspects and solutions for adaptation problems with other hotel systems, WeBee has been recommended to others based on positive experiences with the product. Overall, WeBee has contributed to increased customer satisfaction and improved guest experiences through its various use cases.