WGC

The WGC ERP is a software solution designed to streamline and automate the management processes of internet and telephony providers. According to the vendor, it offers integrated modules for finance, fiscal, reports, CRM, inventory, operational, and telecom, providing a centralized system to handle various aspects of running a telecom business. The WGC ERP is said to be suitable for companies of different sizes, from small ISPs to large-scale telecommunications providers. It is utilized by professionals and industries including Internet Service Providers (ISPs), Telecommunications companies, IT and technology companies, Managed service providers (MSPs), and Communication service providers (CSPs).

Key Features

Financeiro (Finance): According to the vendor, this module centralizes financial management processes and integrates with other modules for seamless data flow. It is said to support integration with major banks and payment gateways, manage accounts payable and accounts receivable, control cash flow and bank accounts, automate calculation of interest, discounts, and monetary variation, and generate customizable financial reports.

Business Intelligence: The vendor claims that this module transforms data into actionable insights and organizes, analyzes, and shares information, indicators, and performance metrics. It is said to support strategic decision-making and integration with Power BI for data visualization. The vendor also states that it provides key performance indicators (KPIs) for monitoring business performance, enables export of data to Excel for further analysis, and offers customizable strategic and demonstrative reports.

Fiscal: According to the vendor, this module handles the complexities of tax compliance and automates the issuance of fiscal documents such as NF-e, NFC-e, and Notas Ticais Telecom. It is claimed to support different tax regimes (Simples Nacional, Lucro Presumido, Lucro Real), integrate with SINTEGRA and other tax-related systems, generate customizable fiscal reports, and ensure compliance with tax regulations.

Relatórios (Reports): The vendor states that this module provides efficient and accurate reporting capabilities, offering over 200 precise and reliable reports. It enables strategic analysis of the business, including financial reports, performance reports, and customer retention reports. The vendor claims that the reports are customizable to specific business needs and provide a comprehensive view of the business performance.

CRM (Customer Relationship Management): According to the vendor, this module organizes and efficiently manages customer interactions, tracks the entire sales process from lead capture to closing, and automates the customer journey with workflows and triggers. It enables technical feasibility checks, creates and manages campaigns for targeted customers, automates messaging and communication, supports customer loyalty programs, and integrates with other modules for seamless data flow.

Cadastro (Registration): The vendor claims that this module centralizes all customer and product data, manages multiple contracts for a single customer, and customizes contract terms based on customer negotiations. It is said to manage plans, services, and products, control team access with user permission settings, manage fleet and driver information, and enable tracking of warranties and guarantees.

OS (Operational Support): According to the vendor, this module efficiently manages customer support and service requests, automates ticketing and workflow processes, and provides automatic assignment of tickets based on rules. It includes an agenda for team and user scheduling, automates the generation of protocols, supports multiple channels for ticket creation, and integrates with the W-YOU app for mobile technical support.

Estoque (Inventory): The vendor states that this module manages physical inventory from raw materials to finished products and controls stock movements between multiple locations. It integrates with e-commerce websites, categorizes products extensively, manages multiple price lists with variable discounts, tracks warranties and serial numbers, and provides comprehensive inventory reports.