Wice CRM

Wice CRM is a comprehensive Customer Relationship Management (CRM) software designed to streamline and optimize sales, marketing, and customer service processes. This software solution is aimed at small to medium-sized businesses and is utilized by sales teams, marketing teams, customer service and support teams, small business owners, and professional service providers across various industries.

Key Features

Mobile Access: According to the vendor, Wice CRM offers mobile access, allowing users to access the CRM system anytime and anywhere using a web browser on their PC, notebook, smartphone, or tablet. Field staff can conveniently use their smartphones or tablets to access addresses, appointments, and other CRM data.

Cloud-based CRM: The vendor states that Wice CRM is provided as a cloud service, ensuring the security and smooth operation of the entire CRM system. It can be easily scaled and supplemented as software as a service from the cloud. The CRM system is hosted in German data centers, complying with the highest security standards and German data protection laws.

In-house CRM: According to the vendor, Wice CRM can be installed on-premise for specialized or extensive tasks, giving users full control over the entire system. It runs on a Linux server or other Unix systems without requiring special hardware. The system can be hosted in an external data center if the user does not operate their own data center. Wice CRM Inhouse is compatible with SELinux and allows for customization and integration with existing systems.

Marketing Campaigns: The vendor claims that Wice CRM supports marketing campaigns with features like newsletter and serial letter creation. Users can define target groups and send out personalized mailings, newsletters, faxes, or letters. The system allows for the customization and personalization of mailings, ensuring effective communication. Marketing campaigns can be evaluated using the Chart & Report Manager, providing key performance indicators and reports.

Sales Management: According to the vendor, Wice CRM helps optimize sales activities from opportunity management to invoicing. Users can track sales opportunities, create quotes, and generate invoices directly from the system. The Forecast feature allows for comparing planned and actual sales, providing insights into sales performance. Process-oriented work and workflow management streamline sales processes and increase productivity.

Customer Service and Support: The vendor claims that Wice CRM enables effective service and support processes, ensuring greater customer satisfaction. The system includes ticket management and workflow management for efficient handling of customer inquiries. Users can create and manage tasks, projects, and appointments related to customer service. The CRM system provides a comprehensive view of customer interactions and touchpoints.

Customizations and Extensions: According to the vendor, Wice CRM offers standard plugins and extensions for various tasks, such as mail integration and telephone system integration. The system can be easily and cost-effectively adapted to individual requirements through the plug-in interface. Customizations and extensions make use of the Wice framework, ensuring the system remains updateable and upgradeable. The CRM application supports add-ons and extensions for additional functionality and customization.