WiContact

WiContact, developed by Wimprove, is a comprehensive suite designed specifically for Contact Centers, aimed at delivering a world-class customer service experience. This solution is tailored for small to large-sized companies with contact centers, catering to the needs of various professions and industries such as Customer Service Representatives, Contact Center Managers, Sales and Marketing Professionals, Banking and Financial Institutions, as well as E-commerce Companies.

Key Features

Wi Xperiences: According to the vendor, this feature enables face-to-face interactions with customers through video calls using WebRTC technology, potentially enhancing the customer service experience by providing visual communication and potentially improving customer engagement and satisfaction.

Wimail: The vendor claims that Wimail allows organizations to measure attention to corporate email accounts, gain insights into the handling of email responses, and evaluate customer satisfaction. This feature aims to improve email customer service and enhance overall communication quality.

Wi Intelligence: The vendor states that Wi Intelligence integrates information from various sources into a centralized data warehouse, providing organizations with a comprehensive repository for data analysis and reporting. By making informed decisions based on accurate and up-to-date information, organizations can potentially enhance their operations and customer service.

Wiquality: According to the vendor, this feature monitors and evaluates the quality of interactions with customers, helping organizations identify areas for improvement and implement strategies to enhance service quality. Wiquality aims to ensure consistent and high-quality customer service, potentially leading to increased customer satisfaction.

Wi Speech Analytics: The vendor claims that Wi Speech Analytics, utilizing cloud-based Virtual Voice Assistant technology, provides voice-based assistance and support to customers. It utilizes speech recognition technology to understand and respond to customer queries, aiming to enhance self-service options and improve overall customer satisfaction.

CRM: According to the vendor, this feature offers omnichannel interaction management, allowing organizations to effectively manage customer interactions across multiple channels. With a centralized platform for customer data and communication history, CRM aims to improve customer relationship management and enhance the overall customer service experience.

Chatbots: The vendor asserts that Chatbots automate customer interactions through chat-based conversations, utilizing pre-defined messages and AI algorithms to provide instant responses. This feature aims to improve efficiency, reduce response time, and enhance customer service by providing quick and accurate information.

Voicebots: According to the vendor, Voicebots are computer programs that simulate human-like conversations using AI and natural language processing. They provide automated voice-based support and assistance to customers, aiming to enhance self-service options and improve the overall customer experience.

Satisfaction Surveys: The vendor claims that this feature allows organizations to evaluate customer loyalty by measuring customer satisfaction and loyalty through surveys. By understanding customer feedback, organizations can potentially make improvements to their service and enhance customer retention and loyalty.