WinCall

WinCall is a call accounting software provided by TeleManagement Technologies, Inc. (TTI) to effectively track and manage telecom expenses. This solution is suitable for small to large enterprises across various industries, including healthcare, education, finance, and Fortune 500 companies. WinCall caters to the needs of IT/Telecom Managers, Finance Managers, Operations Managers, Telecom Expense Managers, and professionals in IT, finance, accounting, procurement, and operations departments.

Key Features

Accurate Call Tracking: WinCall accurately tracks all call and data activity from multiple sources, including wireless and wireline phones, IoT devices, and more. It provides comprehensive visibility into call activity within the enterprise.

Security Monitoring: The software monitors and tracks suspicious calling activity to prevent fraud and other malicious activities, ensuring network and personnel safety.

Network and Resource Optimization: WinCall identifies opportunities for call routing efficiencies and capacity optimization. It analyzes queue times and abandoned calls to improve resource allocation and evaluates trunking configurations to minimize outages.

Proper Cost Allocations and Controls: The software enables expense allocation to the appropriate business unit, department, or employee code, providing visibility into departmental performance against plan.

Rate Optimization: WinCall aggregates expenses by carrier and type to negotiate better rates or implement enterprise-wide usage policies. It helps control costs by analyzing and optimizing rate plans and contracts.

Reduced Management Time: WinCall automates call tracking and reporting, freeing up staff to focus on in-depth analysis and decision-making. It eliminates manual data gathering and inputting.

Automated Data Import: WinCall automatically updates and imports information from PBX/HR databases for accurate call tracking and billing. It seamlessly integrates with various PBX systems and internal databases.

Dynamic Reporting Engine: The software offers advanced reporting capabilities with over 200 standard and custom reports. It provides ad-hoc reporting, scheduled reports, and web-accessible reports for different user roles and departments.

Automated Invoice Processing: WinCall allows for the electronic import and processing of all telecom-related invoices, including telephone bills, wireless bills, and data expenses. This feature significantly reduces staff processing and approval time, streamlining the invoice management process.

Invoice Auditing: The software automatically audits telecom invoices to ensure accurate charges and applied rates. It promptly identifies any discrepancies or errors in billing, facilitating timely resolution and cost savings.