Work-Relay

Work-Relay, developed by Neostella LLC, is a Salesforce-native workflow solution designed to automate complex workflows, integrate systems and applications, and coordinate work across individuals, teams, and systems. This software solution is aimed at businesses of various sizes, ranging from small to large enterprises. Work-Relay caters to a wide range of professions and industries, including project managers, business analysts, operations managers, IT professionals, sales and customer service teams, manufacturing and production companies, professional services firms, healthcare and clinical research organizations, and telecommunications companies.

Key Features

Right Work: According to the vendor, Work-Relay allows users to view, prioritize, and execute tasks from a single screen, potentially improving efficiency by eliminating the need to switch between multiple screens or applications.

Right Resource: The vendor claims that Work-Relay coordinates work between people, automations, or systems, ensuring efficient resource allocation and utilization while facilitating collaboration and communication among team members and stakeholders.

Right Time: The vendor states that Work-Relay enables users to set task dependencies and define task durations to ensure smooth workflow and accurate project timelines, providing visibility into task timelines and helping identify potential delays.

Order-to-Cash Solution: The vendor claims that Work-Relay optimizes the order-to-cash process by automating hand-offs, managing timing and interdependencies, and synchronizing data, potentially simplifying management of multiple product configurations, pricing, and delivery preferences, and providing real-time visibility into order status and progress.

Convenience for All Users - Design Console: According to the vendor, Work-Relay provides a consistent framework to design workflows with consideration for resources, dependencies, and task durations, potentially streamlining the process of designing complex workflows by providing intuitive tools and features, and ensuring consistency and standardization in workflow design across the organization.

Convenience for All Users - Management Console: The vendor claims that Work-Relay includes interfaces tailored to fit many management roles, providing visibility into resource status, project status, insights, and analytics, potentially enabling managers to monitor and track the progress of projects and tasks, and facilitating effective communication and collaboration among managers and team members.

Convenience for All Users - User Console: According to the vendor, Work-Relay provides a single place for employees to prioritize and execute work that includes dependencies, due dates, and other needed information, potentially helping employees stay organized and focused on their tasks, and enhancing productivity by eliminating the need to switch between multiple systems or applications.

One System of Record: The vendor claims that Work-Relay eliminates the need for multiple systems and provides management with one set of data, tracking, and insights into all phases of work, potentially ensuring data consistency and accuracy across the organization, simplifying reporting and analysis, and providing a comprehensive view of work, from planning to completion.

Process Designer: According to the vendor, Work-Relay, used by Business Analysts, provides an intuitive interface to effortlessly map out complex processes, enabling Business Analysts to define work, assign responsibilities, and establish durations and timelines, potentially providing a visual representation of workflows for easy understanding and communication, and streamlining the process of designing and modifying workflows.

Planning Dashboard: The vendor states that Work-Relay shows the real-time status of steps in active process instances, potentially enabling managers and team members to track progress and identify bottlenecks, providing a visual representation of work timelines and dependencies, and facilitating effective resource allocation and workload management.