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Workativ Assistant

Workativ Assistant

Overview

What is Workativ Assistant?

Workativ is a no-code SaaS platform for companies used to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along…

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Recent Reviews
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Reviewer Pros & Cons

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Pricing

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What is Workativ Assistant?

Workativ is a no-code SaaS platform for companies used to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://workativ.com/conversational-ai…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Zendesk Chatbot - Delete ticket in Zendesk through AI+ Automation, IT Helpdesk Chatbot with Workativ

YouTube

Zendesk AI - Create Ticket in Zendesk Through Automation, Helpdesk Chatbot with Workativ

YouTube

Freshdesk AI - How to Automate Create-ticket in Freshdesk via IT Helpdesk Chatbot with Workativ

YouTube
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Product Details

What is Workativ Assistant?

Workativ is a no-code SaaS platform for companies used to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with an app workflow automation engine and out-of-the-box automation marketplace with 600+ pre-built app workflows for the chatbot. Workativ Assistant fully automates a request, e.g., the onboarding of new employees, creating and managing distribution lists, unlocking accounts, password resets, and creating tickets. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams.

Workativ Assistant Features

  • Supported: Chatbot Builder
  • Supported: App Workflow Builder
  • Supported: Create Multiple Bots
  • Supported: Multi-Step App Workflows
  • Supported: Bot Marketplace (Pre-built Bots & App workflows)
  • Supported: Bot training, testing, logs, performance dashboard
  • Supported: Approval Management
  • Supported: On-prem App Connector
  • Supported: Chat Channel Integration (e.g., Teams, Slack etc)
  • Supported: Chat Widget
  • Supported: Agent Handover (e.g., Teams)
  • Supported: FAQ Builder
  • Supported: Bot fully customizable using No-Code.
  • Supported: Digital Onboarding

Workativ Assistant Screenshots

Screenshot of Workativ provides comprehensive reports on user interactions to improve the quality of employee support by analyzing details of automations’ performance and user interactions.Screenshot of Dialog Designer
Using Workativ Assistant’s Dialog Designer, you can create an AI-based dialog/conversation flow that can perform automations to resolve user issues. Dialog flows are expressed in a branch-like format making it easily understandable.Screenshot of Dialog Designer - Detailed ViewScreenshot of Automation Designer
The automation designer’s intuitive UI enables you to create workflows that automate repetitive tasks. For instance, it can be as simple as fetching the status of a ticket or unlocking your employees’ accounts. All from the comfort of your company’s chat-channel!Screenshot of Automations Marketplace
Workativ Assistant Marketplace houses over 2000+ ready-to-use automations, based on data gathered on the most commonly reported issues during workplace IT support. These pre-built automations can be downloaded in a click.Screenshot of Chat channel integration - Microsoft Teams
Workativ can be deployed on Teams to give employees a modern self-service using the Workativ Assistant Chatbot.Screenshot of Chat channel integration - Slack
Workativ can be deployed on Slack to give employees a modern self-service using the Workativ Assistant Chatbot.Screenshot of Deploy Chatbot Widget

Workativ Assistant Video

Visit https://www.youtube.com/channel/UCDNRPFuv8tI7XDm117XV9eg to watch Workativ Assistant video.

Workativ Assistant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(1)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We needed a system that could help automate a lot of the processes. Many IT tasks were very manual and tedious. Using Workativ has saved the IT team so much time. Thanks to their integration with BambooHR, as soon as a user has been added into that platform, that user has an account created in our Microsoft 365 environment, a license is assigned to them, added to the correct teams, assigned a manager and much more. This used to be done manually, which as you can imagine, does take a bit of time.
Another great benefit to Workativ is if someone gets promoted or if any other details change, once updated in BambooHR, the changes are then passed to the other platforms that are connected.
I can't recommend Workativ enough!
  • Automation
  • Connects to many applications
  • Save time
  • N/A
Workativ has saved a lot of time. Their automation offerings are endless and allow us (the IT team) to spend more time on other projects. Workativ was our last piece of the puzzle that allows us to setup new starters to the business without any physical IT setup.
  • Automation
  • Connecting to BambooHR and other future platforms
Chat Automation (8)
12.5%
1.3
Real-time messaging
N/A
N/A
Chatbot automation
N/A
N/A
Chat notifications
N/A
N/A
Prospecting
N/A
N/A
Chat-based scheduling
N/A
N/A
Ticketing system
N/A
N/A
Third-party integrations
100%
10.0
Chat widgets
N/A
N/A
Chat Analytics and Reports (3)
N/A
N/A
Chat history and transcripts
N/A
N/A
Chat reporting
N/A
N/A
Chat and web analytics
N/A
N/A
  • Saved time which allows IT hours to be used elsewhere
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