WWS Greaeter

WWS Greæter is a tablet application designed to enhance the productivity of branch staff in the changing landscape of branch banking. According to the vendor, this advanced solution is tailored for banking professionals, branch staff, and customer service representatives in the financial institutions and retail banking industry. With its seamless integration with existing branch infrastructure, real-time information, local process management, and target marketing and sales capabilities, WWS Greæter aims to improve customer service and drive business growth across various business sizes.

Key Features

Personalised customer information: According to the vendor, WWS Greæter provides customer-specific information to facilitate effective dialogue between bank staff and customers. It allows bank staff to access transaction history and relationship status, enabling more targeted interactions and personalized banking services. The application also educates customers on the benefits of service automation.

Effective responses to customer needs and service requests: The vendor claims that WWS Greæter equips bank staff with tools to respond effectively to customer needs and service requests. It provides real-time information on self-service hardware, enabling prompt issue resolution. The application supports localized service decisions based on specific circumstances and policies, enhancing the customer experience.

Support and educational assistance on self-service functions: According to the vendor, WWS Greæter offers support and educational assistance on self-service functions. It helps bank staff guide customers in effectively using self-service devices and maximizing the benefits of service automation. The application ensures that bank agents deliver high-quality customer care and support.

Increased sales attainment through personalized target marketing: The vendor states that WWS Greæter empowers bank staff with personalized target marketing capabilities to increase sales attainment. It seamlessly integrates with the bank's CRM system, delivering personalized marketing and sales messages based on customer profiles and transaction history. The application assists bank staff in successfully promoting new products and improving closure rates.