WWS Proactive Network Monitoring

The WWS Proactive Network Monitoring, developed by Auriga, is designed to ensure a high level of service availability across self-service channels. This software solution offers automated monitoring, diagnostic, and self-healing features to proactively identify and resolve issues, aiming to minimize downtime and enhance customer satisfaction. The product is suitable for businesses of various sizes and caters to industries such as banking, financial services, retail, hospitality, and healthcare.

Key Features

Intelligent Integrity Monitoring: According to the vendor, the system can be easily configured to check the service integrity of all components, including web servers, application servers, and database servers. It provides diagnostic information in the form of XML status reports for integration with third-party management systems. Additionally, the software includes automated checks to prevent DNS attacks against corporate websites and accurately identifies faults or performance bottlenecks by simulating real transaction workloads.

Automated Resolutions: The product offers configurable automated resolutions for a wide range of faults, aiming to reduce downtime and onsite maintenance. It can generate automated alerts for issues requiring manual intervention and create trouble tickets for efficient resolution management based on SLA policies. The software also supports integration with third-party maintenance providers to automate the notification of problem areas, potentially resulting in cost savings and improved consumer satisfaction.

Faster, More Accurate Analysis: The vendor states that the software provides effective diagnostic information at various levels, simplifying problem investigation and resolution. Users can gain a rapid understanding of the overall status of an ATM device through transaction summary details and access to electronic journals. The Smart Client feature allows for detailed analysis of device peripherals and operation. An intensive diagnostic option is available for obscure faults. The combination of extensive diagnostic information and remote resolution options aims to minimize downtime and onsite maintenance, leading to potential cost savings and improved consumer satisfaction.