Xelion

Xelion is a cloud telephony platform that, according to the vendor, aims to enhance communication and organization within businesses. It offers a suite of communication tools, including a softphone, mobile app, global address book, and integration with popular services like WhatsApp and Microsoft 365. Xelion is specifically tailored for Small and Medium-sized Enterprises (SMEs) in industries such as IT services, telecom services, business services, retail, and hospitality.

Key Features

Softphone: According to the vendor, Xelion offers a softphone feature that enables users to make and receive calls using their computer or mobile device, ensuring communication regardless of location.

Single User License: Xelion operates on a unique "user license" model, providing all features as standard for each user without hidden charges, simplifying pricing for partners and customers, as claimed by the vendor.

Handsets: Xelion supports a wide range of handsets from leading brands, allowing users to choose the hardware that best suits their needs and preferences, according to the vendor.

Mobile App: The vendor states that Xelion provides a mobile app that grants users access to all their business communications, including calls, chats, and address book management, ensuring continuous control over business communications on the go.

Global Address Book: Xelion offers a global address book accessible across all devices and apps, facilitating contact with customers, suppliers, and colleagues for streamlined communication and improved efficiency, as claimed by the vendor.

WhatsApp Integration: According to the vendor, Xelion allows businesses to add a WhatsApp button to their website, enabling customers to contact the business through this popular instant messaging service, expanding communication options and convenience.

Microsoft 365 Integration: Xelion integrates with Microsoft 365, allowing users to sync their calendars and contacts with the platform, streamlining workflow and consolidating important information in one place, as claimed by the vendor.

Wallboards: Xelion provides real-time wall boards that display team statistics for departments and individuals, enabling performance monitoring and resource optimization, according to the vendor.

Instant Messaging: According to the vendor, Xelion offers one-to-one and group instant messaging capabilities, facilitating communication, document sharing, and collaboration within the secure Xelion service across devices.

Call Queuing: Xelion includes call queuing functionality, ensuring effective handling of high call volumes by placing customers in a queue and answering them in the order they called, enhancing the customer experience, as claimed by the vendor.