XSELL

XSELL is a contact center solution offered by XSELL Technologies. According to the vendor, it combines conversational AI with human-in-the-loop support to enhance customer interactions and improve agent performance. The product is primarily targeted at large enterprises and Fortune 50 companies. Contact center managers, customer service managers, sales managers, insurance companies, and telecom companies are among the professionals and industries that can benefit from this solution.

Key Features

Real-Time Coaching Success: According to the vendor, XSELL provides contact center agents with real-time coaching, delivering proven strategies used by top-performing agents. This feature aims to help agents increase sales, overcome objections, strengthen service offerings, and improve collections outcomes.

Proven Contact Center Solution: The vendor claims that XSELL has a track record of delivering exceptional results for leading brands. It empowers contact center agents across sales and service by combining agent independence, human empathy, and AI analysis to drive exponential results across voice, chat, and digital channels.

Supporting Agents to Succeed: XSELL is said to reduce speed to proficiency for contact center agents by 45-50%. The vendor states that it provides proven causal strategies that boost agent performance and reduce attrition, resulting in lower contact center costs and improved overall agent success.

Delight Customers: According to the vendor, XSELL focuses on creating enjoyable and efficient customer interactions to build loyalty and trust. It offers resolution pathways that support agents in guiding customers toward successful outcomes, with the aim of increasing Net Promoter Scores.

Deliver at Scale: XSELL is positioned as an enterprise-ready solution trusted by Fortune 50 companies. The vendor claims that it offers uncapped scalability, handling customer interactions in real-time with no-to-low latency. XSELL has reportedly completed over 500 million real-time recommendations for Fortune 50 companies.

No-Doubts Compliance: According to the vendor, XSELL is compliant with industry and legal standards, ensuring 100% compliance across all aspects. It is stated to meet cybersecurity framework requirements, providing peace of mind for contact center operations.

Implementation Best Practices: XSELL's implementation process is described as quick, thoughtful, and precise by the vendor. They claim that it seamlessly integrates with the company's existing tech stack, requiring minimal screen space for agents. Archived interactions are analyzed, causal strategies are identified, and conversation maps are deployed to agents within 90 days.

Continuous Improvement: XSELL leverages AI-driven analysis of customer engagements to continually improve the library of conversation maps, according to the vendor. They state that it ensures every agent has access to the best strategies and techniques for optimal performance, helping businesses achieve their goals and improve overall contact center performance.

Easy Integrations: The vendor claims that XSELL easily integrates with the company's current tech stack, eliminating the need for a rip-and-replace approach. The installation process is said to be simple and layered, requiring minimal space on an agent's screen. XSELL is stated to work seamlessly with the company's choice of voice, chat, or digital technology.