Yay

Yay is a business communication platform offered by Yay.com. According to the vendor, it is designed to enhance and streamline business communications. The platform includes a fully supported enterprise cloud PBX and a range of features suitable for businesses of all sizes. It is targeted at various professions and industries, such as IT and technology companies, professional services firms, retail and e-commerce businesses, hospitality and tourism, healthcare, and financial services.

Key Features

Cloud PBX Phone System: According to the vendor, Yay offers a fully supported enterprise cloud PBX that allows businesses of all sizes to manage their phone system in the cloud. Yay.com provides flexible monthly payment options, making it a cost-effective solution for business communication.

Phone Numbers: Yay.com offers a wide range of business phone numbers, including local, international, and toll-free options. According to the vendor, users can choose to keep their existing numbers or select new ones, providing flexibility and convenience in establishing their business phone presence.

Call Forwarding & Routing: Yay.com enables users to route inbound calls to multiple destinations, improving call management efficiency. The vendor claims that smart call routing features and customizable call flows help optimize call handling processes and enhance customer service.

Hunt Groups: According to the vendor, Yay.com allows users to create hunt groups for teams and departments, facilitating efficient call distribution to available agents. This feature aims to improve customer service and response times by ensuring that calls are promptly answered by the most appropriate team member.

Voicemail & Call Logs: Yay.com enables users to create voicemail mailboxes for individuals or teams, ensuring that no important messages are missed. The vendor states that access to detailed call logs provides a comprehensive history of all incoming and outgoing calls, allowing for easy tracking and management.

Call Recording: Yay.com offers unlimited call recording without the need for additional software. According to the vendor, this feature ensures compliance with legal and regulatory requirements and provides businesses with a valuable tool for training, quality assurance, and dispute resolution.

IVR Call Menus: Yay.com allows users to create touch-tone IVR call menus to guide callers to the right department or extension. According to the vendor, this feature enhances call routing efficiency and improves the overall customer experience by ensuring that callers reach the appropriate destination quickly and easily.

Time of Day Routing: Yay.com enables businesses to route calls based on the time of day and day of the week. According to the vendor, customizable call handling based on business hours ensures that calls are handled appropriately at all times, providing a seamless experience for callers.

Conference Calling: Yay.com provides virtual meeting rooms for holding conference calls. Participants can join the conference via unique PIN access, allowing for enhanced collaboration and communication among team members and external partners, as claimed by the vendor.

SIP Trunking: Yay.com offers the ability to configure SIP trunks to send calls to on-premises hardware PBX, seamlessly integrating with existing phone systems. According to the vendor, this cost-effective solution is ideal for businesses with existing infrastructure looking to leverage the benefits of Yay's advanced communication features.