YOCC

YOCC - Your Own Calls' Centre is a cloud telephony solution offered by Big V Telecom that aims to optimize business telephony systems. According to the vendor, YOCC is designed to enhance customer service and streamline operations for businesses of all sizes, including small and medium enterprises (SMEs) and large multinational corporations (MNCs). The product caters to various professions and industries such as retail, e-commerce, healthcare, hospitality, and education.

Key Features

Cloud Telephony: YOCC provides virtual communication solutions, eliminating the need for traditional on-premise telephone systems. The vendor claims that this feature offers cost efficiency, flexibility, and mobility.

Multiple Products: Franchisees have the opportunity to market and sell a diverse range of products, enabling them to expand their market share quickly. This feature allows franchisees to cater to a wide range of clients with different needs.

Low Investment Business Model: YOCC offers a business model that requires minimal upfront investment. According to the vendor, franchisees can start their business without the need for complex infrastructure or technical expertise, relying on a small team of marketing executives.

Fast Return on Investment (ROI): Most YOCC services operate on an annual subscription basis, ensuring a steady stream of income for franchisees. The vendor claims that this subscription model allows franchisees to recoup their initial investment quickly.

Training and Support: Franchisees receive comprehensive training and ongoing support from the vendor. This includes technical guidance and assistance with day-to-day operations. The vendor is committed to continuously improving their products and services.

Proven Business System: YOCC is built on a well-established and tested business system. The vendor claims that their streamlined processes are ISO certified, ensuring efficiency and reliability for franchisees.

Impressive Product Portfolio: YOCC offers a wide range of innovative products tailored to various industries. According to the vendor, these products have gained popularity among customers and have been recognized for their innovation and effectiveness.

Innovative Concept: YOCC introduces new and cutting-edge products that have been well-received by customers. The vendor claims that their innovative approach sets them apart as a leader in the industry.

Single Virtual Number with Customizable IVR: YOCC provides businesses with a single virtual number that can be customized with a multi-level IVR (Interactive Voice Response) system. This feature allows businesses to efficiently route calls to different departments or locations, enhancing their customer service capabilities.

Call Recordings & Insightful Analytics: YOCC offers the ability to record all incoming calls, providing businesses with valuable resources for quality assurance and training purposes. The vendor claims that these call recordings can also be analyzed to gain valuable insights into customer behavior and preferences, helping businesses make informed decisions.