YuDoMail

YuDoMail, developed by Inbotiqa, is a workflow management and analytics tool designed specifically for back office and operations teams. According to the vendor, this solution enables efficient task tracking, deadline management, and performance monitoring, making it suitable for businesses of various sizes. YuDoMail caters to a range of professions and industries, including back office teams, operations teams, financial services, customer service, and business process outsourcing.

Key Features

Set Deadlines: According to the vendor, users can easily set due dates on requests to ensure timely completion and adherence to service level agreements. Additionally, requests with future due dates are kept separate, allowing users to focus on current tasks.

Reporting Dashboard: YuDoMail provides a reporting dashboard that offers in-depth analytics to monitor team performance and key performance indicators (KPIs). According to the vendor, it also enables deeper analysis of trends, forecasts, and overall performance.

Take Ownership: The vendor states that with YuDoMail, users can easily track responsibility for requests, ensuring accountability and efficient task management. This feature allows for monitoring of individual and team performance and facilitates reallocation of tasks when necessary to ensure client satisfaction.

Archive Everything: Completed items are automatically archived in YuDoMail, providing a reliable and easily accessible reference for future use. According to the vendor, this archiving feature ensures that nothing is deleted and allows for infinite searchability.

Stay Compliant: YuDoMail keeps all email streams associated with a single request in one place, eliminating the need to search through multiple email folders. According to the vendor, this feature ensures compliance and streamlines the retrieval of relevant information.

No more CC: By following a request in YuDoMail, users can stay informed and involved when attention is required, without the need for long chains of CC'd emails. According to the vendor, this feature reduces clutter and enhances communication efficiency.

Collaborate: YuDoMail enables seamless collaboration within the organization. Users can add comments and attachments that are only visible within the context of a specific request, facilitating discussion of case notes and collaboration on documents.

Notifications, not noise: The notification feature in YuDoMail allows users to send notices to a group and track team members as they read them. According to the vendor, this ensures effective communication without the noise and confusion of "Reply All" chains.

Bundle Attachments: All attachments associated with a request are conveniently visible in one place in YuDoMail. Users can easily download or forward any attachment received during the conversation, enhancing productivity and document management.