ZigZag Global

ZigZag Global is a SaaS platform offered by ZigZag Global, designed to assist retailers in managing and reselling returned stock in local markets. According to the vendor, this solution is suitable for small to large-sized retailers and is utilized by professionals in the retail, e-commerce, supply chain, logistics, and warehouse management industries.

Key Features

Global eCommerce returns management: According to the vendor, ZigZag offers various services to help retailers manage, track, and resell their stock. The platform provides a retailer-branded returns portal that can be linked directly from the returns page on the retailer's website. ZigZag's software is said to make intelligent decisions on the most route-efficient ZigZag warehouse to send returns to, enabling consolidation, resale, or refulfillment to another customer.

Marketplace Resell: ZigZag claims to offer the option for retailers to hold their packaging in stock, allowing items delivered to customers from their warehouses to contain the retailer's own branded packaging. Storage fees may apply for this service.

Tracked returns: According to the vendor, returns are fully tracked or partially tracked wherever possible. The ZigZag returns platform is said to provide visibility on what's coming back and how much it will cost before the return has even left the customer.

Intelligent insight: The vendor claims that ZigZag can utilize real sales data to understand where retailers' products have the highest propensity to sell. Instead of sending all products back to one warehouse, ZigZag is said to intelligently route them to the most suitable location.

Paperless: ZigZag has developed a paperless returns technology that, according to the vendor, eliminates the need for labels in the box, depending on courier requirements.

Grading: ZigZag offers goods inspection services to check if they are as described and grade them accordingly. The vendor also claims to provide product refurbishment services, along with video training to ensure consistency across multiple warehouses.

White label solution: According to the vendor, ZigZag offers a white label solution to carriers, warehouses, and technology partners interested in providing a branded return solution to their retailers.

Faster integration: The vendor states that the local ZigZag receiving warehouse can confirm the condition of goods, allowing the retailer to send a replacement or refund on the same day. This is said to speed up the process and improve the customer experience.

Return to store: ZigZag offers a comprehensive solution for managing the returns process from store to store, outlet, or warehouse.

Payment: According to the vendor, the ZigZag returns portal can include payment options, offer free returns, or deduct the returns cost from the refund upon receipt of the goods. ZigZag supports both Braintree and PayPal technology for payment processing.