8x8 is a must!
Updated April 20, 2021
8x8 is a must!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Currently we use it for multiple departments (Sales, Customer Service, and Quality Control). We use it to receive calls regarding customer inquiries on insurance for Auto, Business, and home. Since we are a call center we need to use a telephony system that allows us to take and place calls as well as monitor and track call data. 8x8 addresses all of these issues with us. Allows me to track all my call center data with multiple reporting options and functions.
- Reporting.
- Call monitoring.
- Customer support.
- User friendly.
- Easy to set up.
- Implementation of WFM system.
- More customizable reporting.
- Standalone systems.
- Call quality has had a great impact.
- Customer routing improved.
- Warm Transfers have improved customer experience.
8x8 is light years ahead of Vonage. One of the reasons we switched was because of how bad Vonage was. There are a few reports that Vonage has which 8x8 doesn't but that doesn't mean we are not able to get the same data in 8x8. Vonage lacks customization of status codes, post processing codes, and over control of their systems. Even as an admin I am limited in what I can do in Vonage which is not the case in 8x8. I have almost full authority and control in 8x8 and call center queue set ups. This overall is MUCH better.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes