Contact Center Software
Best Contact Center Software
- Top Rated Contact Center Software include: NICE inContact CXone, Five9, Genesys PureConnect, Avaya, and Tenfold.
- Other Contact Center Software on the TrustMap include: Cisco Unified Contact Center, Talkdesk, and Genesys PureEngage.
- A complete list of Contact Center Software is available here.
TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap, and those above the median line are considered Top Rated.
Contact Center Software Overview
What is Contact Center Software?
Contact center software allows companies to manage inbound and outbound communications channels at scale. This includes call center solutions, which usually focus on managing and handling incoming calls based on the number called and an associated database of handling instructions.Contact Center Software Features & Capabilities
Many companies offering sales and service support use call center software to:- Validate callers
- Make outgoing responses or calls
- Forward calls to the right party
- Allow callers to record messages
- Gather usage statistics
- Balance the use of phone lines
- Provide other services
Contact Center Products
Tenfold
Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into...
Genesys PureConnect
Genesys PureConnect is a contact center platform for multichannel interactions, offered with a choice of deployment models – as a cloud-based service, on-premise, or a managed service. This solution includes IP telephony that extends scalable, application-rich IP PBX and messaging functionality...
Genesys PureEngage
PureEngage is the enterprise version of the Genesys Customer Engagement Platform. It is designed to handle complex workflows and business processes, for global enterprises with multiple and multi-national locations (including outsourcing) and large peak volumes and populations.
Five9 Virtual Contact Center
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. Optional applications include email, chat,...
NICE inContact CXone
NICE inContact offers a complete cloud contact center solution in the NICE inContact CXone platform (formerly inContact Cloud Contact Center), designed to help organizations around the world improve their customer experience with a unified suite of omnichannel routing, workforce optimization,...
Genesys PureCloud
PureCloud is the version of the Genesys Customer Experience Platform designed for small businesses.
VirtualPBX
VirtualPBX offers VoIP, analog, smartphone, WebRTC, SIP Trunking & native calling options. According to the vendor, VirtualPBX can be set up in 5 minutes, and costs 40%-80% less than traditional phone systems. The product also enables your employees to work from anywhere there's an internet...
ContactWorld for Salesforce
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia.
Noble Systems
Noble Systems is a call center software offering from Noble Systems Corporation.
Aspect Unified IP
Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers.
ContactWorld for Sales and Marketing
ContactWorld for Sales and Marketing is a call center software offering from NewVoiceMedia.
MiContact Center
Canadian company Mitel offers MiContact Center, a call center solution which can be scaled to meet the needs of SMBs and larger enterprises.
Presence Inbound
Presence Inbound is the call center platform from Spanish company Presence Technology, headquartered in Madrid.
Acarda Outbound
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.
Oracle Contact On Demand
Oracle Contact On Demand is a call center software offering from Oracle.
CallHippo
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables...
Nixxis Contact Suite
Nixxis Contact Suite is a call center software offering from Nixxis.
CenterWare Xion
CenterWare Xion is a call center software offering from Nuxiba Technologies.
Employee Service Desk
Employee Service Desk is a call center software offering from Crow Canyon Systems, Inc..