Best Contact Center Software109Contact center software allows companies to manage inbound and outbound communications channels at scale.Tenfold1https://dudodiprj2sv7.cloudfront.net/product-logos/Ds/ls/C4ZDL7S0621D.PNGGenesys PureConnect2https://dudodiprj2sv7.cloudfront.net/product-logos/C8/Rc/U2C1HHG3NHC5.JPEGGenesys PureEngage3https://dudodiprj2sv7.cloudfront.net/product-logos/uJ/7G/1KRCEMFDE0M8.JPEGAvaya4https://dudodiprj2sv7.cloudfront.net/vendor-logos/dB/Ik/GI6Q0DC0R20P-180x180.PNGFive9 Virtual Contact Center5https://dudodiprj2sv7.cloudfront.net/vendor-logos/vF/zb/NHGODIBZ0SZF-180x180.JPEGNICE inContact CXone6https://dudodiprj2sv7.cloudfront.net/product-logos/eW/qd/JB3V8JCKA3MP.JPEGTalkdesk7https://dudodiprj2sv7.cloudfront.net/vendor-logos/Vs/fa/DATXIXRNM7E4-180x180.PNGCisco Unified Contact Center8https://dudodiprj2sv7.cloudfront.net/vendor-logos/KP/BJ/EKH5RFTLCO4X-180x180.PNGVirtualPBX9https://dudodiprj2sv7.cloudfront.net/product-logos/f9/en/CHZBDB5EZUVB.JPEGCloud Call Center10https://dudodiprj2sv7.cloudfront.net/vendor-logos/f8/Cz/UPWRFXNZUB9T-180x180.JPEGEclipse CMS11https://dudodiprj2sv7.cloudfront.net/product-logos/6f/WM/MLIQ1P9PDQ1O.pngContactWorld for Salesforce12https://dudodiprj2sv7.cloudfront.net/vendor-logos/2w/JK/5OKWEEKSTLCI-180x180.PNGNoble Systems13https://dudodiprj2sv7.cloudfront.net/product-logos/SH/Go/8Q6738WDT4DJ.jpegAspect Unified IP14https://dudodiprj2sv7.cloudfront.net/vendor-logos/d0/R9/24M32TMDL9QS-180x180.JPEGContactWorld for Sales and Marketing15https://dudodiprj2sv7.cloudfront.net/vendor-logos/2w/JK/5OKWEEKSTLCI-180x180.PNGMiContact Center16https://dudodiprj2sv7.cloudfront.net/vendor-logos/qI/61/XTPUVMKJ8758-180x180.PNGPresence Inbound17https://dudodiprj2sv7.cloudfront.net/vendor-logos/kd/il/26EHCI9T27Q8-180x180.JPEGAcarda Outbound18https://dudodiprj2sv7.cloudfront.net/vendor-logos/Yc/qO/F5FRP87BVTXS-180x180.PNGCollab OneContact19https://dudodiprj2sv7.cloudfront.net/vendor-logos/dG/Ih/IGJ4BXTIFDMJ-180x180.JPEGOracle Contact On Demand20https://dudodiprj2sv7.cloudfront.net/vendor-logos/VC/02/T4E108T4IWP2-180x180.PNGCallHippo21https://dudodiprj2sv7.cloudfront.net/product-logos/PA/d7/38PVE25GQ52N.PNGNixxis Contact Suite22https://dudodiprj2sv7.cloudfront.net/product-logos/ju/tT/L2EHK43K3NN7.pngCenterWare Xion23https://dudodiprj2sv7.cloudfront.net/product-logos/lU/29/OKA674JB3ARM.pngEmployee Service Desk24https://dudodiprj2sv7.cloudfront.net/product-logos/3c/B6/TV636AFPTB8F.pngCall SWEET!25https://dudodiprj2sv7.cloudfront.net/product-logos/90/AT/9RKOGS0ACDU7.png

Contact Center Software

Best Contact Center Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap, and those above the median line are considered Top Rated.

Contact Center Software Overview

What is Contact Center Software?

Contact center software allows companies to manage inbound and outbound communications channels at scale. This includes call center solutions, which usually focus on managing and handling incoming calls based on the number called and an associated database of handling instructions.

Contact Center Software Features & Capabilities

Many companies offering sales and service support use call center software to:
  • Validate callers
  • Make outgoing responses or calls
  • Forward calls to the right party
  • Allow callers to record messages
  • Gather usage statistics
  • Balance the use of phone lines
  • Provide other services
Broader contact center products may also incorporate other channels beyond voice (phone calls), such as email, SMS, chat, etc.

Contact Center Products

Listings (1-25 of 109)

Tenfold

68 Ratings

Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into...

Genesys PureConnect

58 Ratings

Genesys PureConnect is a contact center platform for multichannel interactions, offered with a choice of deployment models – as a cloud-based service, on-premise, or a managed service. This solution includes IP telephony that extends scalable, application-rich IP PBX and messaging functionality...

Genesys PureEngage

50 Ratings

PureEngage is the enterprise version of the Genesys Customer Engagement Platform. It is designed to handle complex workflows and business processes, for global enterprises with multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Five9 Virtual Contact Center

15 Ratings

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. Optional applications include email, chat,...

NICE inContact CXone

16 Ratings

NICE inContact offers a complete cloud contact center solution in the NICE inContact CXone platform (formerly inContact Cloud Contact Center), designed to help organizations around the world improve their customer experience with a unified suite of omnichannel routing, workforce optimization,...

Talkdesk

16 Ratings

Talkdesk is a call center software offering from Talkdesk, Inc.

VirtualPBX

3 Ratings

VirtualPBX offers VoIP, analog, smartphone, WebRTC, SIP Trunking & native calling options. According to the vendor, VirtualPBX can be set up in 5 minutes, and costs 40%-80% less than traditional phone systems. The product also enables your employees to work from anywhere there's an internet...

Cloud Call Center

1 Ratings

Cloud Call Center is a call center software offering from 3CLogic.com.

Eclipse CMS

4 Ratings

Eclipse CMS is a call center software offering from Data Track Technology.

ContactWorld for Salesforce

36 Ratings

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia.

Noble Systems

2 Ratings

Noble Systems is a call center software offering from Noble Systems Corporation.

Aspect Unified IP

3 Ratings

Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers.

ContactWorld for Sales and Marketing

2 Ratings

ContactWorld for Sales and Marketing is a call center software offering from NewVoiceMedia.

MiContact Center

5 Ratings

Canadian company Mitel offers MiContact Center, a call center solution which can be scaled to meet the needs of SMBs and larger enterprises.

Presence Inbound

1 Ratings

Presence Inbound is the call center platform from Spanish company Presence Technology, headquartered in Madrid.

Acarda Outbound

1 Ratings

Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.

Collab OneContact

1 Ratings

OneContact is a call center platform from Collab in Portugal.

Oracle Contact On Demand

6 Ratings

Oracle Contact On Demand is a call center software offering from Oracle.

CallHippo

1 Ratings

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables...

Nixxis Contact Suite

We don't have enough ratings and reviews to provide an overall score.

Nixxis Contact Suite is a call center software offering from Nixxis.

CenterWare Xion

We don't have enough ratings and reviews to provide an overall score.

CenterWare Xion is a call center software offering from Nuxiba Technologies.

Employee Service Desk

We don't have enough ratings and reviews to provide an overall score.

Employee Service Desk is a call center software offering from Crow Canyon Systems, Inc..

Call SWEET!

We don't have enough ratings and reviews to provide an overall score.

Call SWEET! is a call center software offering from DATEL Software Solutions LLC.