Overall Satisfaction with MIP Fund Accounting (formerly Abila MIP)
We use MIP Fund Accounting across the whole organization as our primary budget and financial accounting software.
- Ease of installation and upgrades.
- SQL database back end. Makes for easy integration.
- Easily set up test company for testing new features.
- Full active directory group integration.
- Support for an Application server (file share) on a different server than the database server.
- MIP Fund Accounting has been the best solution for the money and meets the needs that we have.
MIP Fund Accounting handles all our fund sources for domestic and international
MIP Fund Accounting was selected because of the reporting features.
MIP Fund Accounting Feature Ratings
Support from Community Brands
During one of our earlier years of using MIP Fund Accounting, we had an issue during an upgrade. The support staff went out of their way to help us resolve the issue and get us back up and running in a very timely manner. This happened during an upgrade that we had to make during a peak time of the year.
MIP Fund Accounting Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We do not pay for premium support because the product works very well and we rarely are in need of support. There have only been a few cases where we have needed support. Most of these cases were during an update and that was usually in the early years.