Overall Satisfaction with Adobe Acrobat Sign
The primary function of Adobe Acrobat Sign was to fill our need for software that can be utilized for quotes and legal agreements and signatures. The product must be easy to use with plug in templates that can be modified easily. Additionally, it must have layered authorization capability and integrate into our CRM.
- Builds on very familiar Adobe platform
- Signatures are easy to use
- Easily editable templates
- Enterprise security is top notch
- Builds on Adobe platform so it is easy to utilize, but many features require enterprise subscription.
- Integrations available but your CRM integration is only available with enterprise license.
- Lots of templates but there are additional templates with enterprise only and there was no drag and drop editor.
- Adobe captures some analytical metrics but many of the analytics we required were not available - specifically metrics related to how the tool converts and reduces use time by our team and the impact on clients.
- Cloud Solutions
- Scalability
The cloud solutions and scalability were two important factors for acquisition but having more access, user interface, and analytics were some of the items that drove us to choose another software tool when the forecast and review/usage were scheduled.
- ROI was impacted by slow adoption metrics and rollout.
- Cost was a factor when reviewing access levels to software, there were other options that provided more for less cost.
- There was some pushback from staff and clients when the product was sunset but our choice for replacement quickly gained popularity and the data showed an increase in both conversion rate as well as a reduction in prep time and after sale time.
Adobe Acrobat Sign was a deployed solution for signatures on agreements and quotes, as well as MOU's and other legal and solution based topics, for both internal and client facing systems. While there may have been a few speedbumps, the DEV team made sure integration was smooth and the average user only needed additional training on signatures and how the timestamp affects the document.
Do you think Adobe Acrobat Sign delivers good value for the price?
Yes
Are you happy with Adobe Acrobat Sign's feature set?
Yes
Did Adobe Acrobat Sign live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Adobe Acrobat Sign go as expected?
Yes
Would you buy Adobe Acrobat Sign again?
Yes
Using DocuSign for years and then Adobe Acrobat Sign, the decision to try PandaDoc was a surprise but they quickly captured our teams interest and eventually our business. The analytics, drag and drop features for template creation and the ability to modify documents on the fly led to a remarkable increase in conversions and a significant reduction in time by both staff and clients.