Overall Satisfaction with ADP Vantage HCM
We use Vantage for payroll processes and it was implemented as a replacement for PayForce.
- fairly intuitive most of the time
- nice new user experience for employees with MyADP
- can process payroll
- functionality is spotty - some things work differently depending on the field or page you are on - but not consistently across the application - some user ID fields need to use a leading zero - some you cannot use a leading zero
- lots of wasted space which requires the use of slide bars to view info - tons of extra key strokes to view or get into the information you want
- not a lot of thought given to how users will utilize/interact with the application - during our testing phase we were finding issue that should have been resolved in beta testing - some reports the headers are illegible due to poor formatting which we were told were a 'vantage design' and that we would get used to it
- the best way to get system enhancement requests to ADP is to complain/comment on The Bridge was the direction we were given
- we had a fully functional system which did all that we needed and were forced to 'upgrade' to a product which does not provide the basic functions that we had on the 'old/outdated' application - would have expected to get at least what we had plus some new functionality - now forced to redesign processes and find ways to work around vantages' limitations
- negative -it slows our processing due to limitations and issues
- negative - makes us more reliant on our service rep which slows us down (we used to be able to make changes like adding departments on our own - now our rep has to do this and other maintenance for us)
- negative - we now have to pay for ADP to process adjustments for us instead of being able to use adjustments on our own
- payforce
PayForce did everything we needed with less dependence on ADP and at lower cost - Vantage cost more, delivers less and makes us more dependent on ADP - if we had an option we would have stayed on that platform.
ADP Vantage HCM Feature Ratings
Using ADP Vantage HCM
8 - Payroll
2 - technical - problem solving - analytical - critical thinker
- calculation of payroll
- maintenance of employee info and history
- reporting
- analytics
- additional reporting
- timekeeping
Using ADP Vantage HCM
Pros | Cons |
---|---|
None | Unnecessarily complex Difficult to use Inconsistent Cumbersome Lots to learn |
- data bridges - if setup correctly (which is challenging) work well
- fairly intuitive to move around although often have to execute several commands to do something simple - too many clicks required for everything
- takes too many clicks or scrolls to find or view information - the use of the screen space can be annoying
- if you are looking at an employees information and need to review history it takes you to the 1st tab and you have to navigate back to where you were each time - very cumbersome and not well designed
- lack of consistency across screens - some sort one way others sort differently - some fields require a leading zero while some will not yield results if a leading zero is used
- why are we finding issues with system that should have been resolved in beta testing
- lack of effective dating is troubling and likely to cause issues with auditing
- batch output reports are poorly designed and difficult to use/audit - or some no longer exist (PayForce ALPAY002A)
- ...
Yes, but I don't use it